Wife denied SSN despite providing all documents requested

[Ed&Midori1031 330]

On 5/7/2021 at 4:42 PM, Bjh said:

Wife submitted a form SS-5 (application for SSN) as a legal alien allowed to work.

They required:

1. Evidence of age, usually with a birth certificate but also stated that "some of the other documents we may accept are:...Passport." Wife sent her Brazilian passport with photocopies of all pages of the passport through the mail to our local SSA office. She received her passport back in the mail in April, but they kept the photocopies.

2. Evidence of identity, listed are US driver's license, US state-issued ID (non-driver's license), or US passport. She isn't eligible for the first 2 in our state because she has no SSN and can't get the 3rd because she isn't a US citizen. However, she does have her permanent resident (green) card, which was issued by the US, shows her photo as well as DOB. She sent the original of this in with photocopies of the front and back. Received the original card back in the mail with her Brazilian passport but they kept the photocopies of her green card.

 

She was also informed that she needed to send in the original and photocopies of our marriage certificate since she gained permanent residence through marriage to me. We sent in the original marriage certificate and photocopy, again they sent back the original but kept the photocopy. To be thorough, we included her I-94 and arrival/departure record too, to demonstrate proof of her legal presence, but they returned those to us.

 

I spoke with a customer service person before sending the package and she told me we had more than enough for her SSN, AND that the permanent residence card, since it is issued by the US, is proof of identity for the SSA.

Wife got a rejection letter in the mail today saying that:

"We cannot issue you a SSC at this time because: you have not given us the document(s) we need to show identity."

 

W T F ?!?!?! The green card is literally the ONLY THING SHE CAN SHOW that confirms her identity because SHE CAN'T GET A STATE ID WITHOUT A SSN!!! Augh! So frustrating.

 

Has anyone encountered this kind of problem before? Do I just call them Monday and explain what they did wrong?

I would apply in person.  I did the swm for my wife about 2 weeks after she arrived on her K-1.  I figured it would be the best way in case they had answers. 

[Bjh 39]

37 minutes ago, Ed&Midori1031 said:

I would apply in person.  I did the swm for my wife about 2 weeks after she arrived on her K-1.  I figured it would be the best way in case they had answers. 

I attempted this and was told that all in-person appointments were suspended due to COVID-19 outside of "catastrophic" circumstances, which ours weren't.

 

I am thinking government agencies are going to milk this pandemic for at least another year, and a third year would not at all surprise me.