Warning for others - Information given by USCIS live chat can be INCORRECT

[soybean 5]

Just wanted to share with you all my experience and hope that we can all learn from this. 

We are still waiting for a NOA2 (receipt date: 14 Apr 2020) and our case is outside of processing time (original filing location Texas). We asked Emma to connect us to a live agent last Friday and the particular agent assigned told us that our case has been transferred from Texas (9-12 months) to Vermont (28-36 months). After which they promptly disconnected the chat. Naturally, we were pretty upset as we were never sent any notification about this . After the weekend, we thought we should at least find out when our case was transferred so we can at least chat with our lawyer to plan the best course of action. Long story short, yesterday my husband requested a live agent again from Emma and we were told that our case is in fact NOT at Vermont and we are actually at Texas before the chat was cut short again. Launching yet another chat, we were told our case is still apparently not outside of processing time (even though Texas' current receipt date for inquiry is 28 Apr 2020) and we need to wait another 1 week before we can submit an inquiry. 

 

Let this be a lesson for those who ask for information from USCIS agents to ask multiple times from different agents to ensure the information provided is indeed correct. It is simply beyond me how they can employ people who give out such crucial information incorrectly and can get away with it.