Green Card still not received after 9 months

[Inita 44]

Hi all,

 

I have been in the US on an IR1 visa since July last year and have still not received my green card in the mail. Whenever I try calling USCIS all I get is the automated messaging saying that all agents are busy. I have opened various tickets on the USCIS my status page but keep receiving the same answer, that my visa was granted last year. Does or did anyone experience the same issue? I don't know who to contact to report this. There is a page on the USCIS site where you can report a card missing but the options are not for IR1. Any ideas?

 

Thanks a lot!

 

[Troy B 223]

You did pay for the creation of the card?

 

The Ombudsman site says to 

"

Ombudsman Update: Mailing Issues: Have You Not Received a USCIS Document or Card?

Has U.S. Citizenship and Immigration Services (USCIS) indicated to you that a document or card would be sent, but you have not received it? Examples of USCIS documents or cards include: USCIS receipt notices, travel documents, employment authorization documents, and green cards.

USCIS instructs customers who have not received a USCIS document or card within 30 days of notification to call the USCIS Contact Center at 1-800-375-5283.

If you have contacted the USCIS Contact Center and still have not received your USCIS document or card, please submit the following to cisombudsman@dhs.gov:

• DHS Form 7001
• Evidence that a USCIS document or card should have been sent (USCIS notice, Case Status Online printout, etc.)
• Mailing address on file with USCIS
• Any other evidence pertinent to the case"

[Ohana2020 5]

9 hours ago, Inita said:

Hi all,

 

I have been in the US on an IR1 visa since July last year and have still not received my green card in the mail. Whenever I try calling USCIS all I get is the automated messaging saying that all agents are busy. I have opened various tickets on the USCIS my status page but keep receiving the same answer, that my visa was granted last year. Does or did anyone experience the same issue? I don't know who to contact to report this. There is a page on the USCIS site where you can report a card missing but the options are not for IR1. Any ideas?

 

Thanks a lot!

 

This thread should help. I just called, and turns out I need a bio-metrics appointment that nobody has told me about or notified though the uscis account. So, I was just waiting thinking all is fine. 

 

[Ryan H 3,812]

Moved from IR-1/CR-1 Process & Procedures to General Immigration-Related Discussion.

[Lil bear 4,218]

9 hours ago, Ohana2020 said:

This thread should help. I just called, and turns out I need a bio-metrics appointment that nobody has told me about or notified though the uscis account. So, I was just waiting thinking all is fine. 

 

I had a similar issue though I was able to resolve it quicker .. apparently the fingerprints they took on my entry weren’t working on printing .. but they just kept trying to use them and one ever thought to get me to do another bio .. stupidity huh !!! Once I got that across and the new prints were fine .. well,  look at that ! They no longer got the error message when trying to produce the card ! 3 weeks later I had it in hand. Took me 7 months all together and way tooooo many phone calls to Tier 1 operators who knew nothing and Tier 2 officers who know marginally more but remained ineffective ! Good luck ! 

[Ohana2020 5]

On 3/17/2021 at 8:26 PM, Lil bear said:

I had a similar issue though I was able to resolve it quicker .. apparently the fingerprints they took on my entry weren’t working on printing .. but they just kept trying to use them and one ever thought to get me to do another bio .. stupidity huh !!! Once I got that across and the new prints were fine .. well,  look at that ! They no longer got the error message when trying to produce the card ! 3 weeks later I had it in hand. Took me 7 months all together and way tooooo many phone calls to Tier 1 operators who knew nothing and Tier 2 officers who know marginally more but remained ineffective ! Good luck ! 

Just wanted to write an update about my case- still no word about my green card. I was able to call and talk to an agent (no idea Tierr 1 or 2?!). She did not say anything about the status, she said I will receive an email within the next 30 days saying if I need to do anything further or give an updade about my green card status. Is this a joke? Why is it so hard to look it up in their system and see that the case is either stuck or is in process and it takes 6 months to print out a plastic card. If I'am waiting for a whole month to hear back then I may as well just 2 more years without it.