Missing email correspondence from NVC.

[PTA petitioner 20]

Good morning, all

 

Here is my situation so far,

1. I never get reply emails for inquiries (4 inquiries in total) made to NVC--I made them when it took about a month for my payments to go through for AOS/IV applications.  It is resolved now.

2.  I never got a DQ email from NVC after my documents were reviewed and accepted on CEAC. I just happen to login frequently on the portal and that's how I found out I was DQ'd.  I have called NVC multiple times about the email, all they say is that it was supposed to have sent out. I checked my mail, my spam, my trash and everything. It's not like they don't have my email. I double checked my email with them, and they have it. 

3. NVC does have mine and my spouse's email on file, and it is correct.

4. We sent an expedite email on Dec. 24th..still no ackowledgement or "we are reviewing" email. I am not looking for a decision for my expedite.. NVC is currently reviewing emails from Dec. 30th as of today..I have called multiple times to ask them if they even received my email but no avail...

 

I hope someone can say what is happening here, and offer some advice. 

 

Please and Thank You. 

[kittycat 31]

4 minutes ago, PTA petitioner said:

Good morning, all

 

Here is my situation so far,

1. I never get reply emails for inquiries (4 inquiries in total) made to NVC--I made them when it took about a month for my payments to go through for AOS/IV applications.  It is resolved now.

2.  I never got a DQ email from NVC after my documents were reviewed and accepted on CEAC. I just happen to login frequently on the portal and that's how I found out I was DQ'd.  I have called NVC multiple times about the email, all they say is that it was supposed to have sent out. I checked my mail, my spam, my trash and everything. It's not like they don't have my email. I double checked my email with them, and they have it. 

3. NVC does have mine and my spouse's email on file, and it is correct.

4. We sent an expedite email on Dec. 24th..still no ackowledgement or "we are reviewing" email. I am not looking for a decision for my expedite.. NVC is currently reviewing emails from Dec. 30th as of today..I have called multiple times to ask them if they even received my email but no avail...

 

I hope someone can say what is happening here, and offer some advice. 

 

Please and Thank You. 

I am sorry you are experiencing all this. Please be aware it may take upto 8 weeks before NVC responds to your email . We would usually get a response back within 6-7 weeks.

Another issue that is quite possible here is the e-mail server has blacklisted NVC email and is dropping all incoming e-mails so you are not even getting spam. 

 

Since you are DQ-ed, and awaiting interview scheduling, make sure you check your CEAC status regularly, when it says in transit or ready you may call either NVC or the Embassy explain the issue and ask to get an interview date e-mail. it would not hurt to have alternative e-mail address for this purpose.

Hope this helps

Good luck

[PTA petitioner 20]

5 hours ago, kittycat said:

I am sorry you are experiencing all this. Please be aware it may take upto 8 weeks before NVC responds to your email . We would usually get a response back within 6-7 weeks.

Another issue that is quite possible here is the e-mail server has blacklisted NVC email and is dropping all incoming e-mails so you are not even getting spam. 

 

Since you are DQ-ed, and awaiting interview scheduling, make sure you check your CEAC status regularly, when it says in transit or ready you may call either NVC or the Embassy explain the issue and ask to get an interview date e-mail. it would not hurt to have alternative e-mail address for this purpose.

Hope this helps

Good luck

Thank you for your advice. Appreciate. Will keep a lookout for it on the ceac portal. All the best to u. 😊