EAD Approved but still no card. Any ideas?

[jkornick07 0]

We submitted my wife's AOS paperwork with EAD and Travel Permission earlier this year and was received by USCIS on May 4, 2020. We received her approval for work and travel on September 25, 2020. Normally the EAD card prints shortly after approval (most get it within 2 weeks) and you receive it but we got nothing. We have called USCIS multiple times, opened inquiries, submitted e-status request, have contacted Ombudsman's Office, and also contacted our senator's office. Everything we are told is there are delays from COVID but many have submitted after us, been approved, and have gotten their cards. Its insane we have waited months just for the thing to be printed and mailed. 

 

We did notice a weird issue that may have caused it relating to the biometrics. Technically you do not need your biometrics taken for the EAD it often is done before and we think a trigger for their process work flow. However, my wife has not had her biometrics done yet. We have also requested this appointment multiple times with no resolution. 

 

USCIS due to these delays had a class action lawsuit where they allow those that received the approval letter to work, but only those approved before August 20, 2020. So we just missed this. We have also requested from all parties is there any way they can just extend this letter since delays continue. 

 

We are at a complete loss on what to do. She started applying for jobs, got 2 offers she had to refuse, and booked an emergency trip back to France she had to cancel all because we thought this would come in the mail much sooner. It is not a mailed or lost card as the status online has changed from Approved. She just got another job offer, a very good one that would start the end of this month and we are trying to find some way to make this happen. 

 

Thank you all. I hope someone has an idea. 

[Ayrton 965]

30 minutes ago, jkornick07 said:

We submitted my wife's AOS paperwork with EAD and Travel Permission earlier this year and was received by USCIS on May 4, 2020. We received her approval for work and travel on September 25, 2020. Normally the EAD card prints shortly after approval (most get it within 2 weeks) and you receive it but we got nothing. We have called USCIS multiple times, opened inquiries, submitted e-status request, have contacted Ombudsman's Office, and also contacted our senator's office. Everything we are told is there are delays from COVID but many have submitted after us, been approved, and have gotten their cards. Its insane we have waited months just for the thing to be printed and mailed. 

 

We did notice a weird issue that may have caused it relating to the biometrics. Technically you do not need your biometrics taken for the EAD it often is done before and we think a trigger for their process work flow. However, my wife has not had her biometrics done yet. We have also requested this appointment multiple times with no resolution. 

 

USCIS due to these delays had a class action lawsuit where they allow those that received the approval letter to work, but only those approved before August 20, 2020. So we just missed this. We have also requested from all parties is there any way they can just extend this letter since delays continue. 

 

We are at a complete loss on what to do. She started applying for jobs, got 2 offers she had to refuse, and booked an emergency trip back to France she had to cancel all because we thought this would come in the mail much sooner. It is not a mailed or lost card as the status online has changed from Approved. She just got another job offer, a very good one that would start the end of this month and we are trying to find some way to make this happen. 

 

Thank you all. I hope someone has an idea. 

You won't receive the card until biometrics are done. You don't need biometrics to have the form approved, but you do need biometrics to have the card issued. Keep calling USCIS requesting your biometrics to be scheduled.

[jkornick07 0]

1 hour ago, Ayrton said:

You won't receive the card until biometrics are done. You don't need biometrics to have the form approved, but you do need biometrics to have the card issued. Keep calling USCIS requesting your biometrics to be scheduled.

This is what we figured. But we have continued to call. We have also asked for tier 2 support to submit the request. Eventually, we just call back and have to ask again. Other than continuing to pester them in the hopes someone will submit our request for biometrics we are out of ideas.