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You can actually chat with a USCIS Rep on their website!!

By aperson in Removing Conditions on Residency General Discussion

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aperson Explorer

aperson   44

Posted
Filed: Citizen (apr) Timeline
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Hi all,

 

Just wanted to share something I did not know before. This doesn't only apply to ROC cases but all other cases I guess.

 

So my ROC online case status changed to "Card was mailed to me" yesterday. I was thinking maybe I can find out what the tracking number is. So I visited www.uscis.gov/contactcenter and clicked on "Ask Emma". 

 

In the chat, I simply typed in "Representative". They then asked for A number of receipt number. I was connected with real person in 5 minutes. He was able to give me the tracking number for my green card, even though the online status is not showing it.

 

I am sure you can chat about other matters as well.

 

Just wanted to share.

N400 Timeline, 5 year rule

FO: Washington DC (Fairfax, VA)

 

2/9/23 Sent application by Mail

2/13/23 USCIS Received

2/16/23 USCIS NOA1 date and sent the mail

2/16/23 USCIS NOA2 and sent mail with online access code

2/18/23 USCIS Scheduled for bio appointment and sent letter

2/24/23 Received NOA1 and NOA2 in the mail

2/25/23 Received Bio appointment letter in the mail

3/9/23  Bio Appointment

3/9/23 Online Update: Case is actively reviewed by USCIS

7/20/23 Case placed in queue for an interview to be scheduled

7/26/23 Interview Scheduled

9/1/23 Interview, decision cannot be made

9/7/23 Recommended for approval; Oath ceremony will be scheduled

9/8/23 Oath ceremony scheduled

9/22/23 Oath Ceremony

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Crazy Cat Grand Master

Crazy Cat   41,888

Posted
Filed: Citizen (apr) Country: Taiwan
 Timeline
Posted

Thank you for the info.  Reaching an real person seems to be an issue lately.

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

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Locito Explorer

Locito   85

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Filed: Lift. Cond. (apr) Country: Sweden
 Timeline
Posted

Thank you, good to know this is an option to waiting on phone. I tried this option and at least I got a tier 1 representative pretty fast even though it said I am number 20 in line.

 

Of course the answer I got was basically a copy/paste, and I was left none the wiser. Covid-19 blah blah e-mail lockbox blah blah no receipt number visible in the system blah blah :bonk:

Getting there, slowly but surely...  (I hope )

 

Together (well...mostly the Transatlanticism kind of together) Since 12/2013

 

CR-1:

 

Married in Sweden 8/2017
(Well Frontloaded) I-130 Sent 12/2017
CR-1 Approved 10/2018
POE LAX 01/11/2019

 

I-751:

 

I-751 Package Sent with UPS 11/11/2020
I-751 Received by the AZ Lockbox 11/13/2020
I-751 Check Cashed 12/31/2020
I-797 (with My Last Name Misspelled...) Received by Mail 1/2/2021

Biometrics Appointment Received by Mail...too bad I am in Europe right when it's supposed to take place 🤯 6/14/2021

Rescheduled Biometrics Appointment, the biometric technician can't change the misspelled name on file, but he enters the correct spelling of my last name as an alias 8/2/2021

Interview Ready to Be Scheduled 10/13/2021

(Two Days Later) Interview Was Scheduled 😱 10/15/2021

I-751 Interview, Petition Approved 🥳 11/19/2021

Case Status Changed to New Card Is Being Produced 11/19/2021

Case Status Changed to Case Was Approved 11/22/2021

Green Card Arrived in the Mail (Name Correctly Spelling, w00t) 11/27/2021

 

When USCIS Misspells Your Name:

 

Typographical error form filled on USCIS website 1/4/2021
Contacted USCIS if there has been any progress since THEIR error (Received a Tier 1 tracking number) 2/6/2021
Contacted USCIS again as the issue remains to be resolved (Received ANOTHER Tier 1 tracking number) 3/12/2021
Apparently USCIS chat is worthless; CALLED USCIS, Tier 1 agent promised that a Tier 2 agent would call me 4/28/2021
Received a call from a nice Tier 2 officer who said I may or may not get a correct extension letter, but just in case I would be scheduled an InfoPASS appointment 5/4/2021
Went to local USCIS service center and had to deal with a nasty and entitled customer service agent who refused to give me an I-551 stamp. National Benefits Center is supposed to mail me another I-797 within 7-10 days... So I had to waste my day, taking buses for two hours one-way just to deal with this lady's attitude? 5/7/2021

After anxiously monitoring our mailbox for a few days I DID receive a corrected I-797, w00t! All documents good to go ✅ Vaccinated ✅ Ready to visit my parents in Europe for the first time in 17 months!! ✅ 5/13/2021

The lesson: Don't use the chat for anything complicated, AND keep hassling USCIS for a response...

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aperson Explorer

aperson   44

Posted
Filed: Citizen (apr) Timeline
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34 minutes ago, Locito said:

Thank you, good to know this is an option to waiting on phone. I tried this option and at least I got a tier 1 representative pretty fast even though it said I am number 20 in line.

 

Of course the answer I got was basically a copy/paste, and I was left none the wiser. Covid-19 blah blah e-mail lockbox blah blah no receipt number visible in the system blah blah :bonk:

Yeah, I'd expect this chat to provide pretty generic info.

N400 Timeline, 5 year rule

FO: Washington DC (Fairfax, VA)

 

2/9/23 Sent application by Mail

2/13/23 USCIS Received

2/16/23 USCIS NOA1 date and sent the mail

2/16/23 USCIS NOA2 and sent mail with online access code

2/18/23 USCIS Scheduled for bio appointment and sent letter

2/24/23 Received NOA1 and NOA2 in the mail

2/25/23 Received Bio appointment letter in the mail

3/9/23  Bio Appointment

3/9/23 Online Update: Case is actively reviewed by USCIS

7/20/23 Case placed in queue for an interview to be scheduled

7/26/23 Interview Scheduled

9/1/23 Interview, decision cannot be made

9/7/23 Recommended for approval; Oath ceremony will be scheduled

9/8/23 Oath ceremony scheduled

9/22/23 Oath Ceremony

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