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Lostinlove2900

How to talk to a person at USCIS customer service (edited title)

By Lostinlove2900 in USCIS Service Centers

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aleac Contributor

aleac   75

Posted
Filed: Citizen (apr) Country: Argentina
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Posted
On 8/24/2021 at 10:36 AM, ashley_ann said:

The system has gotten wise to the "technical assistance" and "technical problem" 

 

It will now prompt you to submit a technical problem on their website haha

but "lost receipt" did work and I'm in the hold que.

Same here!

On hold for 45 min already, but at least the Lost Receipt works

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Crazy Cat
Crazy Cat

@Timona says that you can get a real person by asking for technical assistance at each prompt.

Scandi
Scandi

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

Timona
Timona

How long were you on hold? For testimony purposes      *each of the two prompts. Just say technical support then technical problem. Hahah

EstebanB Rookie

EstebanB   3

Posted
Filed: Other Country: Argentina
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Posted
On 8/24/2021 at 10:36 AM, ashley_ann said:

The system has gotten wise to the "technical assistance" and "technical problem" 

 

It will now prompt you to submit a technical problem on their website haha

but "lost receipt" did work and I'm in the hold que.

Thanks for this, I've trying to get someone at USCIS for a week and I couldn't.

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P055UM Collaborator

P055UM   281

Posted
Filed: Lift. Cond. (pnd) Country: United Kingdom
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Posted (edited)

This thread is a lifesaver.

 

As of 18 November 2021, "Lost Receipt" is still working ;)

Edited by AW1704
added year for clarity
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Timona Experienced

Timona   4,207

Posted
Filed: Citizen (apr) Country: Kenya
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Posted (edited)
26 minutes ago, theImmigrantGuy said:

It does not work anymore!

 

Sorry. They seem to have caught up to it.😆🤣It was good while it lasted!!

I am done with USCIS. So, I have not called them in a while to find new tricks

Edited by Timona

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

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MarticaIda Rookie

MarticaIda   1

Posted
Filed: AOS (pnd) Country: Russia
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Posted

Has anyone lately experienced a situation where you seemingly get to the point where Emma would connect you to a live agent but then it says

 

"I'm sorry, all of our Service Representatives are currently helping other customers. Please try again later. Is there something else I can help you with?

 

And it doesn't put you in a queue or anything. Is there a magic word to get on hold or do people now just have to try anew over and over again? 

Any suggestions? (I don't want to call USCIS because I am trying to solve an issue for my father who doesn't speak English)

 

04/22/2010: AOS I-130, I-485, I-765 and I-131 mailed by UPS

04/23/2010: Delivered (Day 1)

04/28/2010: Checks cashed (Day 4)

05/02/2010: NOAs for I-130, I-485, I-765 and I-131 received (Day 8)

05/08/2010: Biometrics Appointment received for 05/21/2010 (Day 15)

05/11/2010: Walk-in biometrics successful in Oakland Park, Fl (Day 19)

05/12/2010: I-485 and I-765 touched (Day 20)

05/17/2010: I-485 and I-765 touched (Day 25)

05/28/2010: Interview appointment for June 29th. "Yay!" and "So scared!" (Day 36)

06/03/2010: I-485 touched (Day 42)

06/29/2010: Had the interview, no decision right away (Day 68)

06/30/2010: Text and email from USCIS: "Your card production has been ordered"!!!!!!!!!!! (Day 69)

07/15/2010: Received the card in the mail!!!!! (Day 84)

01/10/2011: Divorce

10/14/2011: I-751 with waiver received by USCIS

11/17/2011: Biometrics Appointment received for 12/15/2011

12/15/2011: Successful biometrics

09/27/2012: Interview appointment for 10/29/2012 received

10/04/2012: Rescheduled the interview, received no confirmation mail

04/03/2013: Called USCIS, my case "outside of normal processing time", waiting for official reply within 15 days

04/18/2013: Interview appointment for May 2nd. Finally!

04/22/2013: Biometrics appoinment for May 3rd

05/01/2013: Had the interview, no decision right away, but it went well. Biometrics still good, left two recent photos with the officer.

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MarticaIda Rookie

MarticaIda   1

Posted
Filed: AOS (pnd) Country: Russia
 Timeline
Posted (edited)

Update: I did clear the previous convo as suggested in the video, typed in Infopass and eventually got in queue! (i am 49th , oh well). Just changed to 50th (smh)

Edited by MarticaIda

04/22/2010: AOS I-130, I-485, I-765 and I-131 mailed by UPS

04/23/2010: Delivered (Day 1)

04/28/2010: Checks cashed (Day 4)

05/02/2010: NOAs for I-130, I-485, I-765 and I-131 received (Day 8)

05/08/2010: Biometrics Appointment received for 05/21/2010 (Day 15)

05/11/2010: Walk-in biometrics successful in Oakland Park, Fl (Day 19)

05/12/2010: I-485 and I-765 touched (Day 20)

05/17/2010: I-485 and I-765 touched (Day 25)

05/28/2010: Interview appointment for June 29th. "Yay!" and "So scared!" (Day 36)

06/03/2010: I-485 touched (Day 42)

06/29/2010: Had the interview, no decision right away (Day 68)

06/30/2010: Text and email from USCIS: "Your card production has been ordered"!!!!!!!!!!! (Day 69)

07/15/2010: Received the card in the mail!!!!! (Day 84)

01/10/2011: Divorce

10/14/2011: I-751 with waiver received by USCIS

11/17/2011: Biometrics Appointment received for 12/15/2011

12/15/2011: Successful biometrics

09/27/2012: Interview appointment for 10/29/2012 received

10/04/2012: Rescheduled the interview, received no confirmation mail

04/03/2013: Called USCIS, my case "outside of normal processing time", waiting for official reply within 15 days

04/18/2013: Interview appointment for May 2nd. Finally!

04/22/2013: Biometrics appoinment for May 3rd

05/01/2013: Had the interview, no decision right away, but it went well. Biometrics still good, left two recent photos with the officer.

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