Jump to content
Lostinlove2900

How to talk to a person at USCIS customer service (edited title)

By Lostinlove2900 in USCIS Service Centers

 Share

54 posts in this topic

Recommended Posts

Lostinlove2900 Apprentice

Lostinlove2900   12

Posted
Timeline
Posted (edited)

Hello,

I have been trying to get to a live rep all morning with uscis and they have now updated to just a fully automatic system that refuses to transfer you to a live person anyone have any tricks to over come that pleaseeee! :) 

 

Edited by Penguin_ie
title edit when pinned
Link to comment
Share on other sites
  • Replies 53
  • Created
  • Last Reply

Top Posters In This Topic

Popular Days

Top Posters In This Topic

Popular Days

Popular Posts

Crazy Cat
Crazy Cat

@Timona says that you can get a real person by asking for technical assistance at each prompt.

Scandi
Scandi

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

Timona
Timona

How long were you on hold? For testimony purposes      *each of the two prompts. Just say technical support then technical problem. Hahah

  • Popular Post
Crazy Cat Grand Master

Crazy Cat   41,834

Posted
Filed: Citizen (apr) Country: Taiwan
 Timeline
  • Popular Post
Posted

@Timona says that you can get a real person by asking for technical assistance at each prompt.

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

Link to comment
Share on other sites
  • Popular Post
Timona Experienced

Timona   4,207

Posted
Filed: Citizen (apr) Country: Kenya
 Timeline
  • Popular Post
Posted
1 hour ago, Lostinlove2900 said:

THIS worked thank you!!!

 

How long were you on hold? For testimony purposes 

 

1 hour ago, Lucky Cat said:

@Timona says that you can get a real person by asking for technical assistance at each prompt.

 

*each of the two prompts.

Just say technical support then technical problem. Hahah

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

Link to comment
Share on other sites
Crazy Cat Grand Master

Crazy Cat   41,834

Posted
Filed: Citizen (apr) Country: Taiwan
 Timeline
Posted
1 minute ago, Timona said:

*each of the two prompts.

Just say technical support then technical problem. Hahah

This is one of the most useful pieces of information I have seen in quite a while.  That's why I always give you the credit for it!!!  🙂

"The US immigration process requires a great deal of knowledge, planning, time, patience, and a significant amount of money.  It is quite a journey!"

- Some old child of the 50's & 60's on his laptop 

 

Senior Master Sergeant, US Air Force- Retired (after 20+ years)- Missile Systems Maintenance & Titan 2 ICBM Launch Crew Duty (200+ Alert tours)

Registered Nurse- Retired- I practiced in the areas of Labor & Delivery, Home Health, Adolescent Psych, & Adult Psych.

IT Professional- Retired- Web Site Design, Hardware Maintenance, Compound Pharmacy Software Trainer, On-site go live support, Database Manager, App Designer.

______________________________________

In summary, it took 13 months for approval of the CR-1.  It took 44 months for approval of the I-751.  It took 4 months for approval of the N-400.   It took 172 days from N-400 application to Oath Ceremony.   It took 6 weeks for Passport, then 7 additional weeks for return of wife's Naturalization Certificate.. 
 

Link to comment
Share on other sites
Timona Experienced

Timona   4,207

Posted
Filed: Citizen (apr) Country: Kenya
 Timeline
Posted (edited)
1 minute ago, Lucky Cat said:

This is one of the most useful pieces of information I have seen in quite a while.  That's why I always give you the credit for it!!!  🙂

Hahahaah thanks. 😄 I appreciate the credits. 

Edited by Timona

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

Link to comment
Share on other sites
Lostinlove2900 Apprentice

Lostinlove2900   12

Posted
Timeline
  • Author
Posted (edited)
28 minutes ago, Timona said:

Hahahaah thanks. 😄 I appreciate the credits. 

I was on hold less then 30 seconds. It was fairly quick and thankfully I got a nice operator. 😅 now I just got to brace for the tier 2 people to call me back which feels like forever ! 
your secret saved me my sanity as that automated robot kept saying “our agents can’t help you” 🙄

Edited by Lostinlove2900
Link to comment
Share on other sites
Timona Experienced

Timona   4,207

Posted
Filed: Citizen (apr) Country: Kenya
 Timeline
Posted
29 minutes ago, Lostinlove2900 said:

I was on hold less then 30 seconds. It was fairly quick and thankfully I got a nice operator. 😅 now I just got to brace for the tier 2 people to call me back which feels like forever ! 
your secret saved me my sanity as that automated robot kept saying “our agents can’t help you” 🙄

 

Invoice is on it's way to your address. 😃

 

Merry Christmas 🎅 🎄 

Immigration journey is not: fast, for the faint at heart, easy, cheap, for the impatient nor right away. If more than 50% of this applies to you, best get off the bus.

Link to comment
Share on other sites
  • Popular Post
Scandi Mentor

Scandi   4,166

Posted
Filed: K-1 Visa Country: Sweden
 Timeline
  • Popular Post
Posted

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

K-1: 12-22-2015 - 09-07-2016

AP: 12-20-2016 - 04-07-2017

EAD: 01-18-2017 - 05-30-2017

AOS: 12-20-2016 - 07-26-2017

ROC: 04-22-2019 - 04-22-2020
Naturalization: 05-01-2020 - 03-16-2021

U.S. passport: 03-30-2021 - 05-08-2021

En livstid i krig. Göteborg killed it. Epic:
https://www.youtube.com/watch?v=WBs3G1PvyfM&ab_channel=Sabaton

 

Link to comment
Share on other sites
Lostinlove2900 Apprentice

Lostinlove2900   12

Posted
Timeline
  • Author
Posted
47 minutes ago, Scandi said:

You can also say "infopass" and you will be connected to a person. Has anyone tried speaking jibberish? Thinking if the system doesn't understand you, you will be connected to someone?

I’ve tried ...didn’t work lol! 
 

4 hours ago, Timona said:

 

Invoice is on it's way to your address. 😃

 

Merry Christmas 🎅 🎄 

Haha! Merry Christmas to you as well. Thanks for your help again. 😊

Link to comment
Share on other sites
ClickityClackity Enthusiast

ClickityClackity   134

Posted
Filed: AOS (apr) Country: Spain
 Timeline
Posted
15 minutes ago, Lostinlove2900 said:

Used to not anymore 

I tried “representative”

“Lost receipt”

Among others this new system had to of happened in the last week and it’s HORRIBLE 

It's been kicking around for more than last week unfortunately. "representative" is def not going to work, but good luck with the others!

I would just try calling and calling, that's what I did. The USCIS guy was like "I saw you called 17 times"

Link to comment
Share on other sites
Lostinlove2900 Apprentice

Lostinlove2900   12

Posted
Timeline
  • Author
Posted
5 minutes ago, ClickityClackity said:

It's been kicking around for more than last week unfortunately. "representative" is def not going to work, but good luck with the others!

I would just try calling and calling, that's what I did. The USCIS guy was like "I saw you called 17 times"

😂😂 I called 9 times before finally getting through. 

Link to comment
Share on other sites
  • 2 weeks later...
swji89 Collaborator

swji89   41

Posted
Filed: Citizen (pnd) Country: United Kingdom
 Timeline
Posted

"Technical Assistance" at the first prompt followed by "Technical problem" just worked for me. Operator was actually very helpful in my case!

Naturalization Timeline

N-400 app submitted/received: August 22, 2020

Biometric reuse notification: October 22, 2020

Interview Scheduled: November 5, 2020

Interview Date: December 7, 2020 - SUCCESS!

Oath Ceremony mistakenly scheduled (then descheduled!): December 8, 2020

Oath Ceremony Scheduled: December 9, 2020

Scheduled Oath Ceremony: January 8, 2021

 

ROC Timeline

I-797/NOA 1: January 12, 2018

Biometrics appointment: February 22, 2018

18-month I-797: August 10 2018

 

AOS Timeline

NOA 1 for I-485 and I-765: November 9, 2015

Biometrics appointment: December 2, 2015

RFE for I-485: December 3, 2015

EAD card and approval notice received: February 16, 2016

2-year conditional Green Card received: March 26, 2016

 

K-1 Timeline
NOA 1: December 8, 2014
NOA 2: June, 2015

Packet 3 received: July, 2015
Medical: August 12, 2015
Packet 4 received: September 23, 2015
Interview: September 25, 2015
Visa received: October 2, 2015

Link to comment
Share on other sites
 
Didn't find the answer you were looking for? Ask our VJ Immigration Lawyers.

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share
Go to topic listing
- Back to Top -

Important Disclaimer: Please read carefully the Visajourney.com Terms of Service. If you do not agree to the Terms of Service you should not access or view any page (including this page) on VisaJourney.com. Answers and comments provided on Visajourney.com Forums are general information, and are not intended to substitute for informed professional medical, psychiatric, psychological, tax, legal, investment, accounting, or other professional advice. Visajourney.com does not endorse, and expressly disclaims liability for any product, manufacturer, distributor, service or service provider mentioned or any opinion expressed in answers or comments. VisaJourney.com does not condone immigration fraud in any way, shape or manner. VisaJourney.com recommends that if any member or user knows directly of someone involved in fraudulent or illegal activity, that they report such activity directly to the Department of Homeland Security, Immigration and Customs Enforcement. You can contact ICE via email at Immigration.Reply@dhs.gov or you can telephone ICE at 1-866-347-2423. All reported threads/posts containing reference to immigration fraud or illegal activities will be removed from this board. If you feel that you have found inappropriate content, please let us know by contacting us here with a url link to that content. Thank you.
×
×
  • Create New...