Issues With Next Steps... NVC Interview Letter

[BrittIgbinovia 30]

Hello- So my husband and I just received our interview letter from the NVC. His interview is scheduled for January 5th, 2021. As we are trying to get everything set for the interview next steps we are running into an issue. The first step on the prep list states that we need to create an online account at: http://www.ustraveldocs.com/ng/

However, when we go on the website to register it shows an error message of: “Your request cannot be processed at this time and user could not be created”. I attached an image for reference for what we are seeing. 
 

Second, we have called the approved medical professionals for his exam and they all say to call back daily for a spot/ possible cancellation. Otherwise the soonest they can set an appointment is for after the interview date has occurred. Which is obviously an issue. 
 

Any suggestions on how to deal with the above issues? Everything else on the next steps list we can easily get done. 

 

[Eddy2019 27]

3 hours ago, BrittIgbinovia said:

Hello- So my husband and I just received our interview letter from the NVC. His interview is scheduled for January 5th, 2021. As we are trying to get everything set for the interview next steps we are running into an issue. The first step on the prep list states that we need to create an online account at: http://www.ustraveldocs.com/ng/

However, when we go on the website to register it shows an error message of: “Your request cannot be processed at this time and user could not be created”. I attached an image for reference for what we are seeing. 
 

Second, we have called the approved medical professionals for his exam and they all say to call back daily for a spot/ possible cancellation. Otherwise the soonest they can set an appointment is for after the interview date has occurred. Which is obviously an issue. 
 

Any suggestions on how to deal with the above issues? Everything else on the next steps list we can easily get done. 

 

Open an email or make sure your email address carries the first name and the last name as it is written in the passport before you will be able to register...eg if you name is Lucy Jackson.....email address can be lucyjackson20000@gmail or Yahoo etc.. just make sure it carries both names. Hope this will help.

[Mr & Mrs O 11]

5 hours ago, BrittIgbinovia said:

Hello- So my husband and I just received our interview letter from the NVC. His interview is scheduled for January 5th, 2021. As we are trying to get everything set for the interview next steps we are running into an issue. The first step on the prep list states that we need to create an online account at: http://www.ustraveldocs.com/ng/

However, when we go on the website to register it shows an error message of: “Your request cannot be processed at this time and user could not be created”. I attached an image for reference for what we are seeing. 
 

Second, we have called the approved medical professionals for his exam and they all say to call back daily for a spot/ possible cancellation. Otherwise the soonest they can set an appointment is for after the interview date has occurred. Which is obviously an issue. 
 

Any suggestions on how to deal with the above issues? Everything else on the next steps list we can easily get done. 

 

Hi. We had this same exact issue. We ended up having to call the contact number and speak to an agent. The agent was able to resolve the issue. 
 

 

[BrittIgbinovia 30]

27 minutes ago, Mr & Mrs O said:

Hi. We had this same exact issue. We ended up having to call the contact number and speak to an agent. The agent was able to resolve the issue. 
 

 

 Thank you! We will call first thing tomorrow! 

2 hours ago, Eddy2019 said:

Open an email or make sure your email address carries the first name and the last name as it is written in the passport before you will be able to register...eg if you name is Lucy Jackson.....email address can be lucyjackson20000@gmail or Yahoo etc.. just make sure it carries both names. Hope this will help.

Thank you. We will try that and we will give them a call. I appreciate your help. 

[mac_skendy 128]

6 hours ago, BrittIgbinovia said:

Hello- So my husband and I just received our interview letter from the NVC. His interview is scheduled for January 5th, 2021. As we are trying to get everything set for the interview next steps we are running into an issue. The first step on the prep list states that we need to create an online account at: http://www.ustraveldocs.com/ng/

However, when we go on the website to register it shows an error message of: “Your request cannot be processed at this time and user could not be created”. I attached an image for reference for what we are seeing. 
 

Second, we have called the approved medical professionals for his exam and they all say to call back daily for a spot/ possible cancellation. Otherwise the soonest they can set an appointment is for after the interview date has occurred. Which is obviously an issue. 
 

Any suggestions on how to deal with the above issues? Everything else on the next steps list we can easily get done. 

 

This is like the last thing after your visa has been approved, its just to get a notification from the collection center once your passport is available for pickup... nothing to stress about

[JeanneAdil 6,488]

many have had to go to interview without being able to do medical exam

it will put u in AP after interview for this issue

but AP is normal these days for many other reasons

and CEAC may say refused  (no idea why they went to this type of post but don't worry about that) Refused seems to be the new norm for AP 

 

[BrittIgbinovia 30]

1 hour ago, JeanneAdil said:

many have had to go to interview without being able to do medical exam

it will put u in AP after interview for this issue

but AP is normal these days for many other reasons

and CEAC may say refused  (no idea why they went to this type of post but don't worry about that) Refused seems to be the new norm for AP 

 

Hello,

 

Thank you for the info. What does AP mean? 

[JeanneAdil 6,488]

45 minutes ago, BrittIgbinovia said:

Hello,

 

Thank you for the info. What does AP mean? 

AP means administration process for anything from extra security checking,  verifying documents or just time to print the visa

CEAC may show AP or refused until it posts either denied or visa issued / don't worry if it says refused

Edited December 17, 2020 by JeanneAdil

[Jev08 1]

Congrats on your interview date! I'm right behind y'all! Well sort of. Tegu has our case and we just scheduled my wife's medical exam for Monday. She is going to the panel doctor in San Pedro Sula (she lives in El Progreso). She just got off the phone with them as I am typing this. Try calling their office. I know it's a bit a drive or even a day trip to go to San Pedro Sula. But she's been going to Tegucigalpa quite often to get documents and isn't too bad of a trip. We didn't have a problem creating a profile on the ustraveldoc website.

[BrittIgbinovia 30]

3 hours ago, JeanneAdil said:

AP means administration process for anything from extra security checking,  verifying documents or just time to print the visa

CEAC may show AP or refused until it posts either denied or visa issued / don't worry if it says refused

Ah okay! Thank you for your help! Sucks that we might end up on AP then... I would love to finish this process and keep this momentum going so I can get him here. 

[PatLuvO 284]

6 hours ago, BrittIgbinovia said:

Ah okay! Thank you for your help! Sucks that we might end up on AP then... I would love to finish this process and keep this momentum going so I can get him here. 

Here are the approved medical locations. Try calling first thing in the am (Nigeria time) to schedule the appointment.

[BrittIgbinovia 30]

1 hour ago, PatLuvO said:

Here are the approved medical locations. Try calling first thing in the am (Nigeria time) to schedule the appointment.

So the soonest they could see him is the 30th of Dec. We called all of those doctors above. However, the issue now is that they said his results will come in after the scheduled interview date... 

[Zumas 1]

Instead of you calling just email them at childrenspratice@yahoo.com and they will respond as early as 8am.

[MissMikaJesus 2]

Request a new password thats what i did it worked. For the person immigrating

[MissMikaJesus 2]

On 12/16/2020 at 9:00 PM, mac_skendy said:

This is like the last thing after your visa has been approved, its just to get a notification from the collection center once your passport is available for pickup... nothing to stress about

Request a password * forgot password *