Register for Visa Pickup - Nigeria

[Mr & Mrs O 11]

Hi. 
 

My spouse has an interview date scheduled and has completed the Medical Exam.

 

(Country :Nigeria - Visa Type CR1/IR1) 

 

 Per the instructions on NVC, my spouse should register / Create An Account at https://www.ustraveldocs.com/ng/ 

 

However, once all the information was entered to create an account, an error message is received saying “Your Request Cannot Be Processed at this Time”.

 

Has anyone had this issue? How do we resolve? We still have a few weeks before the interview. 
 

See image -

 

Thanks 

Edited December 3, 2020 by Mr & Mrs O
Typo

[JeanneAdil 6,511]

wrong site 

that is to apply for tourist visa

 

try this one

https://travel.state.gov/content/dam/visas/iv-dv-supplemental/LGS-Lagos.pdf

[Mr & Mrs O 11]

Thanks.
 

Just opened the link provided. However when we click on create account it takes us to the same link at https://www.ustraveldocs.com/ng/ 

 

When we click on Create Account at  https://www.ustraveldocs.com/ng  it allows my spouse to enter their info but then we get the error message not letting the account to be created.  🙁
 

We did see there is a contact phone, so we will reach out. 

[JeanneAdil 6,511]

strange as it says the same it is to apply for one

I guess you are on hold till interview and need to ask there

for Morocco we have to register thru Aramex and not NVC but i googled about your question and got the site i sent

i only did this as no Nigerian had answered you

but they should come forward and help you

[coforever 40]

2 hours ago, Mr & Mrs O said:

Hi. 
 

My spouse has an interview date scheduled and has completed the Medical Exam.

 

(Country :Nigeria - Visa Type CR1/IR1) 

 

 Per the instructions on NVC, my spouse should register / Create An Account at https://www.ustraveldocs.com/ng/ 

 

However, once all the information was entered to create an account, an error message is received saying “Your Request Cannot Be Processed at this Time”.

 

Has anyone had this issue? How do we resolve? We still have a few weeks before the interview. 
 

See image -

 

Thanks 

this is the site I used. 

https://cgifederal.secure.force.com

If you still getting the error message, close the tab and clear your cache to remove every previous attempt of logging in then try again. 

 

[Mr & Mrs O 11]

21 minutes ago, coforever said:

this is the site I used. 

https://cgifederal.secure.force.com

If you still getting the error message, close the tab and clear your cache to remove every previous attempt of logging in then try again. 

 

Thanks. Yes this is the same site the link goes too but when we click “ New User” and fill in all the information it keeps giving the error message. 
 

We will keep trying. Thanks so much for your assistance 😊