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rye_212

How to speak with an agent in the automated call center system

By rye_212 in Adjustment of Status Case Filing and Progress Reports

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rye_212 Explorer

rye_212   126

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Filed: K-1 Visa Country: Ireland
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My AP/EAD card was delivered to the wrong address and has been returned to USCIS.  I want to speak with agent to hear what is their process, and to try (again) to get them to put the new address in the system.

 

But their AI automated response on their phone number just says wait 30 days and submit a form.    If I say "agent" it repeatedly says "let me handle it" in 4 different ways and then hangs up.   

 

So has their inefficient customer service system gotten even MORE unhelpful - unbelievably, yes!   

 

Anyone got any tips for getting through to an agent 

first met late 2016, met 13 more times since. Filed i-129 Apr 14th. NOA2 dated Oct 11th. 

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Babu Frik Rising Star

Babu Frik   1,162

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Filed: IR-1/CR-1 Visa Country: Mexico
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21 minutes ago, rye_212 said:

My AP/EAD card was delivered to the wrong address and has been returned to USCIS.  I want to speak with agent to hear what is their process, and to try (again) to get them to put the new address in the system.

 

But their AI automated response on their phone number just says wait 30 days and submit a form.    If I say "agent" it repeatedly says "let me handle it" in 4 different ways and then hangs up.   

 

So has their inefficient customer service system gotten even MORE unhelpful - unbelievably, yes!   

 

Anyone got any tips for getting through to an agent 

Try the Ask Emma chat, you can speak to a rep there.

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MerryMentor Explorer

MerryMentor   73

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5 hours ago, rye_212 said:

My AP/EAD card was delivered to the wrong address and has been returned to USCIS.  I want to speak with agent to hear what is their process, and to try (again) to get them to put the new address in the system.

 

But their AI automated response on their phone number just says wait 30 days and submit a form.    If I say "agent" it repeatedly says "let me handle it" in 4 different ways and then hangs up.   

 

So has their inefficient customer service system gotten even MORE unhelpful - unbelievably, yes!   

 

Anyone got any tips for getting through to an agent 

Call and say you have a technical issue. Do it a couple of times and you’ll get a human on the other side. Good luck!

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