I-797 lost in mail

[Jenerii 1]

My wife and I filed our AOS on September 30th. It was delivered the next day. Our check got deposited 3 weeks later and we got 3 text messages with the receipt numbers. 

We have USPS Informed Delivery - we get e-mails from USPS everyday with scanned photos of the mail we will receive that day. The emails are always very consistent and accurate. So few weeks ago, we got an email with 3 scanned photos of the USCIS letters along with another unrelated envelope.

We were thrilled. So we checked our mailbox and there was only the said unrelated mail envelope. No USCIS envelopes at all.

We filed a report with USPS and they said it's normal with the whole COVID situation. I call it (removed) because we ALWAYS got the same mail it says in the email we get that day. We got in touch with USCIS and they said they will get back to us by the last week of November.

We have been waiting forever and our worries are getting bigger every day.

Just wanted to see if anyone had the same issue and how they had it resolved.

Edited November 16, 2020 by Ontarkie
edited for language

[HRQX 4,145]

7 minutes ago, Jenerii said:

We got in touch with USCIS and they said they will get back to us by the last week of November.

How did you contact USCIS? Did you try e-Request? https://egov.uscis.gov/e-request/displayNDNForm.do;jsessionid=79525E6B7E7340A75824CF5A004CC6D2?sroPageType=ndn&entryPoint=init

[Jenerii 1]

1 hour ago, HRQX said:

How did you contact USCIS? Did you try e-Request? https://egov.uscis.gov/e-request/displayNDNForm.do;jsessionid=79525E6B7E7340A75824CF5A004CC6D2?sroPageType=ndn&entryPoint=init

Yes we contacted them that way. Not sure why we have to wait almost a month to hear from them.

[TreyH 14]

The same thing happened to us with one of our communications and then 3 or 4 weeks latter it finally showed up. Stopped trusting the informed delivery because it always got my hopes up with other things and then it shows up days latter.