Submission of Civil document tab does not appear

[Fleur Henrisse 0]

Hello everyone,

 

I have completed DS-260. The tab for submission of the civil documents does not appear in my platform. So, I am unable to submit my documents. Does NVC accept mailing documents in such case? Do I need to call them in advance ? 
thank you

[Yommie 0]

Hello.. I am currently experiencing the same problem. There is no tab for submitting the civic documents. When you get a solution please post.

[Hesh 0]

Hi. I had the same issue. According to NVC, some of embassies don't work with the online system, so you have to mail the documents. Here is the response I got from NVC about this:

"Your assigned embassy or consulate does not participate in the NVC's electronic processing program. Therefore, you cannot submit forms or documents by email. Instead, you should send your documents to us by mail."

 

 

[Immigrant2021 0]

I am from India and I am facing the same problem.Please suggest what to do? I also tries sending an enquiry to NVC but did not get any respond.

[mimipimpaporn 4]

It happened to me too. I had to have the Affidavit documents uploaded too before submitting everything. Basically, everything from applicant's side and petitioner's side have to be uploaded all at once... that's what happened to me 2 weeks ago.

[Nelly_M 7]

Hi guys! My I-130 has recently been approved, so I am new in this phase of process. I haven’t started anything yet in NVC and before I do, I would like to know how it works. Do I have to have everything ready (affidavit of support, civil documents, DS-260) before I start the process online, or is one part done after another one? Comparing to how I-130 was done, we had to have all documents loaded before submitting the petition. Does NVC phase work the same way? 

[Meli022 39]

What ended up happening? I had everything done for immigrant and then two days later added myself (petitioner) was able to upload documents then when I added the joint sponsor it said to wait an hour for them to be approved. Well it's been 5 days and I can't submit any petitioner documents and the joint sponsor is grayed out with no option to upload. I've submitted an inquiry but who knows when I'll get a response! 

[Nelly_M 7]

On 5/23/2021 at 6:59 AM, Meli022 said:

What ended up happening? I had everything done for immigrant and then two days later added myself (petitioner) was able to upload documents then when I added the joint sponsor it said to wait an hour for them to be approved. Well it's been 5 days and I can't submit any petitioner documents and the joint sponsor is grayed out with no option to upload. I've submitted an inquiry but who knows when I'll get a response! 

Hi! Has this been resolved for you by now? 

[Meli022 39]

3 minutes ago, Nelly_M said:

Hi! Has this been resolved for you by now? 

Hi! Yes it has. It took exactly two weeks for it to be resolved. I have seen others say it took them two weeks as well so seems like that's the timeframe to look for. 

[Nelly_M 7]

5 minutes ago, Meli022 said:

Hi! Yes it has. It took exactly two weeks for it to be resolved. I have seen others say it took them two weeks as well so seems like that's the timeframe to look for. 

So you had to submit a public inquiry in order for this to get resolved? How is that done?

[Nelly_M 7]

On 4/12/2021 at 3:10 PM, mimipimpaporn said:

It happened to me too. I had to have the Affidavit documents uploaded too before submitting everything. Basically, everything from applicant's side and petitioner's side have to be uploaded all at once... that's what happened to me 2 weeks ago.

Were you then able to upload civil documents? Mine says n/a under civil documents tab. 

[Meli022 39]

No they haven't even replied to my inquiry yet haha I had called them though a week in and they said it was a known system issue and they were working through them and to just continue waiting and checking. So hopefully now the issue is resolved for everyone or at least not continuing to happen. I'm hoping though this gave NVC a chance to catch up a little bit!!

Just now, Nelly_M said:

Were you then able to upload civil documents? Mine says n/a under civil documents tab. 

Yes after the two weeks I was able to upload everything and finish submitting/completing everything.

[Nelly_M 7]

13 hours ago, Meli022 said:

No they haven't even replied to my inquiry yet haha I had called them though a week in and they said it was a known system issue and they were working through them and to just continue waiting and checking. So hopefully now the issue is resolved for everyone or at least not continuing to happen. I'm hoping though this gave NVC a chance to catch up a little bit!!

Yes after the two weeks I was able to upload everything and finish submitting/completing everything.

I can’t even get anybody to answer when I call the NVC. All I get is that all of their agents are busy and that I should try at a later time, and then they simply disconnect me. It’s been like that every time I call, and I tried morning, evening...not sure how to reach them. 

Edited June 7, 2021 by Nelly_M

[Meli022 39]

I called exactly at 7am EST and waited an hour for someone to answer so it definitely takes them a while. Calling right when they open or before they close is supposedly the best time to reach them from what I read.

[Nelly_M 7]

The joint sponsor has been approved for me but the civil documents tab still shows n/a and I am unable to upload anything. Not sure what to do at this point..,