USCIS Robot bypass

[Jrock7 4]

I've tried calling several times. I have listened to the advice on another post and even Googled how to get around it. I give my receipt number, robot asks if that is correct, I say yes, then give me the status of the that receipt number, then asks for another receipt number. I've tried two different things here. When the robot asks if it is correct, I say representative.  The robot says they know I want to speak to a representative, but first they need to know if it is correct. Either way, the next part clarifies the status and asks if I have another receipt number. Our issue is my wife has already received her combo work/travel card a couple months ago, and we have been waiting since late August (which was her biometric appt.) for the appointment date for the greencard. Well last week we received an appt letter for the travel card. And of course, the robot is of no help.