USCIS New Automated Menu

[ClickityClackity 134]

I am currently in the process of calling USCIS to inquire about my case, and I have noticed they've changed the automated menu. Before you could press buttons to be able to speak to a representative, and now they have done away with it. 

You are welcomed by a new automated system that will help with case checks and other inquiries, but if you ask to speak to a representative it will hang up on you on most cases. It took me 5 consecutive calls to be able to be connected to the representative queue. I had to try different phrases, like "transfer me to operator, transfer me to tier 2, late adjudication, emergency adjudication, please just transfer me you piece of s***," and some others. 

I am still waiting to speak to a representative, but I just wanted to see if anyone else has had luck with the new system.

[JFH 12,189]

*~*~*moved to “USCIS Service Centers” - question on reaching USCIS by telephone*~*~*

[igoyougoduke 1,652]

1 hour ago, ClickityClackity said:

I am currently in the process of calling USCIS to inquire about my case, and I have noticed they've changed the automated menu. Before you could press buttons to be able to speak to a representative, and now they have done away with it. 

You are welcomed by a new automated system that will help with case checks and other inquiries, but if you ask to speak to a representative it will hang up on you on most cases. It took me 5 consecutive calls to be able to be connected to the representative queue. I had to try different phrases, like "transfer me to operator, transfer me to tier 2, late adjudication, emergency adjudication, please just transfer me you piece of s***," and some others. 

I am still waiting to speak to a representative, but I just wanted to see if anyone else has had luck with the new system.

yes they made significant improvement in their customer service to make the callers frustrated and not call USCIS. They now are providing excellent customer service of not taking calls. 100% customer satisfaction levels according to their survey 

 

Your experience is pretty common.  

[Riley and SP 17]

I had the same experience. I called six consecutive times and tried different phrases, including I don’t want to talk to you b****!!! 😂 Finally, I got in touch with a representative and the wait time was only 9 min. I guess more people get so annoyed and just give up! 

[J&E- 4]

On 10/16/2020 at 12:54 PM, ClickityClackity said:

I am currently in the process of calling USCIS to inquire about my case, and I have noticed they've changed the automated menu. Before you could press buttons to be able to speak to a representative, and now they have done away with it. 

You are welcomed by a new automated system that will help with case checks and other inquiries, but if you ask to speak to a representative it will hang up on you on most cases. It took me 5 consecutive calls to be able to be connected to the representative queue. I had to try different phrases, like "transfer me to operator, transfer me to tier 2, late adjudication, emergency adjudication, please just transfer me you piece of s***," and some others. 

I am still waiting to speak to a representative, but I just wanted to see if anyone else has had luck with the new system.

Having the same issue but hadn't been able to get on the queue, what exactly did work for you?

[ClickityClackity 134]

On 11/12/2020 at 12:30 PM, J&E- said:

Having the same issue but hadn't been able to get on the queue, what exactly did work for you?

I kept calling and calling, each time asking to speak with an agent

[J&E- 4]

13 minutes ago, ClickityClackity said:

I kept calling and calling, each time asking to speak with an agent

Thank u! I was able to talk to a human on my 10th calll, for some reason the robot thought I wanted to update my info, and connected me to somebody.  Before, I had been asking to talk to a representative but kept falling in a loop of "talk to a representative" -> "need your receipt so they can help you better" -> "the status of your case is" -> "talk to a representative" -> "I can do several things or you can go online" -> "talk to a representative" -> "I'm going to finish the call"

Edited November 13, 2020 by J&E-

[Murphy1994 32]

I am having the exact same issue. It must have changed recently because I got through to someone with no issues only a month ago. I keep repeating "I want to speak to an agent" and the automated call just hangs up on me. Really annoying

[craig5977 58]

I am having the same bad luck after calling 20 times in two days, no matter what I try, it just hangs up after saying I guess i cannot help and ends the call.

Not much of a customer service.

[ClickityClackity 134]

On 11/25/2020 at 5:31 PM, craig5977 said:

I am having the same bad luck after calling 20 times in two days, no matter what I try, it just hangs up after saying I guess i cannot help and ends the call.

Not much of a customer service.

Not at all. I just try as many times as it takes and with different phrases. Good luck to you!

[The Petitioner 1]

What is the winning phrase to getting in? I thought I was the only one who noticed this change?

 

[craig5977 58]

Honestly I am not sure there is one, I think they keep changing the phrases to get through. I figure if I ever get through I am buying a lottery ticket, LOL

Good Luck to everyone

[Teddyy 1]

Talk about irritating. No matter the phase she eventually cuts you off. I'm sure she heard a few things she didn't want to hear.

 

After repeated attempts of about 20 times trying multiple phrases I tried a simple "forgot password" for my online account. It will ask if you have took the steps online and I said yes. Then it rerouted to a representative. 

 

Hope this helps someone!

[HRQX 4,145]

3 hours ago, Teddyy said:

After repeated attempts of about 20 times trying multiple phrases I tried a simple "forgot password" for my online account. It will ask if you have took the steps online and I said yes. Then it rerouted to a representative. 

 

Hope this helps someone!

It's also fast if you try the following:

Quote

*each of the two prompts.

Just say technical support then technical problem.

 

Edited January 19, 2021 by HRQX