Infopass Questions. Help please!

[TheKingmaker 153]

We had our ROC Interview 4 weeks ago and nothing has happened and our extension letter has expired. A few questions regarding getting an appointment to get a stamp.

 

1.) Since our 18 month extension letter has expired, do we still need an emergency reason?

2.) What is the best number / time to call?

3.) Can the US Citizen make the phone call?

 

Any other tips?

Edited October 15, 2020 by TheKingmaker
Date

[Dashinka 24,488]

I believe this is the number you call to get a stamp.  I don't think you need an emergency, or upcoming travel to get one if your letter is expired.

 

Good Luck!

 

Phone

Our case status web page gives you the same information as you would get from speaking to a representative, and it’s available immediately, any time of day, from a cell phone, tablet, or computer.

If you need to talk to a representative for another reason, and are in the United States or a U.S. territory, you can call the USCIS Contact Center. Dial 800-375-5283 (for people who are deaf, hard of hearing, or have a speech disability: TTY 800-767-1833) to access automated information through an interactive menu 24 hours a day, seven days a week. If you are outside the United States or a U.S. territory, you can call 212-620-3418.

You can get live help from a USCIS representative Monday through Friday from 8 a.m. to 8 p.m. Eastern except on federal holidays.  

If you need help outside of our normal business hours, or if our representatives are busy assisting other callers when you call, you can use our digital tools and resources.