N-400, file uploads keep disappearing

[JK2019 1]

Having a lot of problems uploading the evidence docs online.  Notice that after logging out and signing in that the uploaded docs don't show up in the evidence area.  It's as if I didn't upload anything at all but I uploaded plenty.  My understanding is the website is supposed to save the information up 30 days and allows the applicant to return and review at later time.  I only started filling in out yesterday.

I used Chrome last night so I decided to try Firefox today.  After uploading the GC and marriage cert a second time along with other stuff I logged off.  When I sign back in to check the area is blanked again.  Is anyone having similar issue?  Do docs uploading have to be at the same session as reviewing the application?  Any tips would be appreciated.  Thanks!

 

-JK

[Pumpkin 24]

This happened to me while I was in the middle of filling the form. Whenever I log back in the stuff I filled out on the forms stayed but the documents I uploaded disappear every time. I think it's just buggy? I suggest to just fill out the entire form and just upload all the files you want to send when you're about to finalize everything and ready to actually file the application. When you finalize it, it will list all the documents that will go with your form so you'll know if they're attached to your application or not.

 

Also, once you do file the N-400 and USCIS notifies you that they're working on it, a tab will appear on your account where you can add more documents should you forget some when you initially sent out your application. I didn't necessarily forget anything from when I filed mine but decided to add more evidences to my case so I just uploaded them a few days after I initially filed the form online.

 

Good luck!

[JK2019 1]

On 9/18/2020 at 1:39 AM, Pumpkin said:

This happened to me while I was in the middle of filling the form. Whenever I log back in the stuff I filled out on the forms stayed but the documents I uploaded disappear every time. I think it's just buggy? I suggest to just fill out the entire form and just upload all the files you want to send when you're about to finalize everything and ready to actually file the application. When you finalize it, it will list all the documents that will go with your form so you'll know if they're attached to your application or not.

 

Also, once you do file the N-400 and USCIS notifies you that they're working on it, a tab will appear on your account where you can add more documents should you forget some when you initially sent out your application. I didn't necessarily forget anything from when I filed mine but decided to add more evidences to my case so I just uploaded them a few days after I initially filed the form online.

 

Good luck!

Thanks for the tips!  Ended up uploading everything a third time and submitted during the same session.  Like you said the list of docs were listed in the snapshot.