Infopass Appointment for 551 Stamp

[Isetzarwhe 1]

We've been trying to schedule an infopass appointment for my wife to get an I-551 stamp because her green card extension letter expires Monday 9/14/2020. We called USCIS in August and they told us to call back 10 days before the green card extension letter expires. We followed their directions and called them 10 days before the expiration date and they said someone would call us in five days with an appointment to get her passport stamped. After waiting five days, USCIS called and told us they were all booked and to call again in five days. We've done that again today, but we can't seem to reach a human. Their automated system says the average wait time is 51 minutes, but then at 50 minutes all the hold music stops and the call disconnects. Does anyone have any advice on getting an emergency infopass appointment?

Edited September 9, 2020 by Isetzarwhe

[Mr & Mrs Umer 12]

USCIS call center representative will only proceed if your extension letter is expiring within 10 days otherwise they will ask you to call back. They are driving me crazy for a stamp and I really need to travel due to a family emergency and its truly a messed up system due to Covid19. Once you call USCIS, representative tells you to expect a call within 5 business days but in my case they didn't bother to call me back, called them 3 times and every time after hourly long hold, after verifying each and everything they give you same lollipop. When you tell them you were told to expect a call, they tell you,Officer wrote reason for not calling back because there is no appointment available. I was requesting them I can go to any other location if there is any appointment available but they refused that only closest to your postal code can serve you. Now another tier 2 officer will call me in 5 working days and then I have to prove through documents via email that's its an emergency and then within 5 days they would call me back, if TIER 2 approves then that officer would schedule an appointment and then I can get a stamp No walk-ins regardless you have an emergency and no appointment unless you have an emergency and good luck proving them. Feeling so depressed but don't see any other solution except going round and round. Cherry on to (Tier 2s are available only b/w 8 am to 1pm with an average hold time is 1 hour plus.

I was wondering if I travel on expired letter, Would I be able to get a stamp from US Embassy in my home country? By any chance on way back cant they verify my status at airport that I am lawful permanent resident. I need seniors help regarding this emergency travel, do I have any other option? Please help me with your knowledge.

[Isetzarwhe 1]

18 hours ago, Mr & Mrs Umer said:

USCIS call center representative will only proceed if your extension letter is expiring within 10 days otherwise they will ask you to call back. They are driving me crazy for a stamp and I really need to travel due to a family emergency and its truly a messed up system due to Covid19. Once you call USCIS, representative tells you to expect a call within 5 business days but in my case they didn't bother to call me back, called them 3 times and every time after hourly long hold, after verifying each and everything they give you same lollipop. When you tell them you were told to expect a call, they tell you,Officer wrote reason for not calling back because there is no appointment available. I was requesting them I can go to any other location if there is any appointment available but they refused that only closest to your postal code can serve you. Now another tier 2 officer will call me in 5 working days and then I have to prove through documents via email that's its an emergency and then within 5 days they would call me back, if TIER 2 approves then that officer would schedule an appointment and then I can get a stamp No walk-ins regardless you have an emergency and no appointment unless you have an emergency and good luck proving them. Feeling so depressed but don't see any other solution except going round and round. Cherry on to (Tier 2s are available only b/w 8 am to 1pm with an average hold time is 1 hour plus.

I was wondering if I travel on expired letter, Would I be able to get a stamp from US Embassy in my home country? By any chance on way back cant they verify my status at airport that I am lawful permanent resident. I need seniors help regarding this emergency travel, do I have any other option? Please help me with your knowledge.

So, here's what we did. We contacted our congressional representative and they said they made some calls and emails for us. However, I think what got us the emergency infopass appointment without any of the documents they require was that we kept calling and calling. We spent 54 hours on hold, talking to tier 1 and tier 2 USCIS representatives, and trying to get help from outside USCIS. Sadly, in the US, immigrating is like a full time job. They want to deny you, but if you're patient and persistent, you can get an infopass appointment. So, my advice is to keep calling to the point that you've bothered them enough that they just give you the appointment.

 

Yesterday, we got a phone call from a Tier 2 USCIS rep and he approved our emergency infopass meeting to get the I-551 stamp without any extra paperwork from work, need to travel abroad, or medical needs. Just keep calling every other day, keep telling the Tier 2 rep that they keep telling you you'll get an appointment, but they keep cancelling. Do whatever you can to bother them enough that its easier for them to give you an appointment than it is to keep denying you.

 

I'm sorry you're having so much trouble. This country has always treated immigrants like second class citizens. It's a real shame. I'll be praying that you get your appointment, inshallah!

 

Edited September 18, 2020 by Isetzarwhe