NVC phone line not ringing through

[Greenbaum 12,259]

On 8/23/2020 at 4:15 PM, Cody&Razely said:

I had to email them 3 times to finally get my Case and Invoice number as each time I was responded to by a contractor organization

1st time: I wrote them asking them to update our email addresses and they responded - 

"Haven't received your case" enteredNVC can't access a record until it arrives and is enterend into the system that they are in receipt of the record.

2nd time: I wrote them to update our email addresses AND to reply with our Case and Invoice numbers (since I knew by then that they had received our case by timeline) they responded - 

"Email addresses Updated" (No mention of Case or invoice numbers) Your case wasn't ready for a case number or invocie to be generated when you contacted them.

3rd time: I wrote them the same day I received the second response and asked again to send our Case and Invoice numbers and they responded - 

"Here are your case and Invoice numbers - XXXXXXXX and XXXXXXX" And then your case was assigned a CN# and the replied in kind.

 

So apparently they cannot comprehend more than one concept per email lol, you have to break it down to simple baby steps for them. For instance they could not handle the idea of updating our email addresses AND sending our case and invoice numbers in one whole request, it required 2 emails over the coarse of 8 days lol. 

 

Each response took exactly 4 days from time of sending the email to receiving a response (even on the weekend) as the second response was received in the afternoon on sat.

Sometimes things happen for a reason and the process is set up for the same reasons. Since you are not privy to those processes you feel you have been neglected because they didn't do what you wanted done. I have opined this, but I'll do it again.

 

Can I share somethings with you that I learned long ago about this process?

    • "the man with the gold makes the rules"
    • it will take as long as it will take 
    • no one with any certainty can tell you when some process will be completed
    • Your sense of urgency will never be equaled to what USCIS, NVC or your embassy demonstrates
    • Your journey is not going to mirror someone else's experience - yours and theirs are not the same
    • They only promised you a YES or NO answer. Never an exact time that their decision would be completed
    • Lowering your expectations will make you a much more relaxed individual

Good luck on your journey 
 

[Babaloo 12]

1 hour ago, Greenbaum said:

I don't have any clue what you are talking about. I do not have the power to ban people. Take it up with a MOD. I don't know how you got that I was directly calling you an idiot. You should go back and reread what I said.

 

The destruction of reason has seen the triumph of ignorance.  

You read your post yourself, I was first saying that embassy died from covid, than you repeated it saying it would be an idiot if think like that. While i am getting warnings from those socal moderators just for using vocabulary, some are free to call names without any problems

[Greenbaum 12,259]

13 minutes ago, Babaloo said:

You read your post yourself, I was first saying that embassy died from covid, than you repeated it saying it would be an idiot if think like that. While i am getting warnings from those socal moderators just for using vocabulary, some are free to call names without any problems

Never called you an idiot. I'm well within the TOS. Anyways this topic is dead to me.