USCIS Lost Case?

[Khatera DS 11]

I called USCIS today and was told my case was transferred AGAIN. It seems to have been transferred from Potomac to Nebraska, then transferred out again. I was never notified of any of this! The USCIS rep said she could not say when it left Nebraska or Potomac because there were no notations made in their system. She said she has no idea where my case is and suggested we file a "Demand for Evidence." Anyone else have experience with USCIS misplacing their petition? What to do now? 

[moneeb Iqbal 13]

2 hours ago, Khatera DS said:

I called USCIS today and was told my case was transferred AGAIN. It seems to have been transferred from Potomac to Nebraska, then transferred out again. I was never notified of any of this! The USCIS rep said she could not say when it left Nebraska or Potomac because there were no notations made in their system. She said she has no idea where my case is and suggested we file a "Demand for Evidence." Anyone else have experience with USCIS misplacing their petition? What to do now? 

ohhh God 

[Ikhan 49]

Call again, some reps are a lot more helpful than others. If they still dont know, then escalate to higher tier officer. 

[Baigz 0]

On 8/12/2020 at 8:55 PM, Khatera DS said:

I called USCIS today and was told my case was transferred AGAIN. It seems to have been transferred from Potomac to Nebraska, then transferred out again. I was never notified of any of this! The USCIS rep said she could not say when it left Nebraska or Potomac because there were no notations made in their system. She said she has no idea where my case is and suggested we file a "Demand for Evidence." Anyone else have experience with USCIS misplacing their petition? What to do now? 

Can you please tell what is the contact number to call the uscis...?

Edited August 14, 2020 by Baigz

[Canerican 242]

On 8/14/2020 at 3:01 AM, Baigz said:

Can you please tell what is the contact number to call the uscis...?

Here is the number: 1-800-375-5283