Visa payment issue

[Broadford 19]

Hey everyone 

 

I'm writing to ask if anyone else has had trouble/is having trouble paying their visa interview fee over at https://www.ustraveldocs.com/, cause everytime I've tried to access the payment screen (for paying online) it wont go to that page and the one time it did it wouldn't accept my payment (had correct funds and account details) and with the Australian post option the pdf's are just in shambles.

Or is it because I haven't submitted my ds 160 yet, or because I actually don't have an interview with the embassy yet?

(I'm kinda lost with the actual process stage I'm at, everything before this and after this I feel like I understand)

Also has anyone accidentally frozen their account? I just did for 72 hours, (I feel like it was because I had it open on my phone and then tried logging in on my computer).

 

I'm using google chrome as my web browser.   

 

Thank you for your time.

[Entheos 95]

22 hours ago, Broadford said:

Hey everyone 

 

I'm writing to ask if anyone else has had trouble/is having trouble paying their visa interview fee over at https://www.ustraveldocs.com/, cause everytime I've tried to access the payment screen (for paying online) it wont go to that page and the one time it did it wouldn't accept my payment (had correct funds and account details) and with the Australian post option the pdf's are just in shambles.

Or is it because I haven't submitted my ds 160 yet, or because I actually don't have an interview with the embassy yet?

(I'm kinda lost with the actual process stage I'm at, everything before this and after this I feel like I understand)

Also has anyone accidentally frozen their account? I just did for 72 hours, (I feel like it was because I had it open on my phone and then tried logging in on my computer).

 

I'm using google chrome as my web browser.   

 

Thank you for your time.

It was pretty straight forward for me.  I don't remember it being an issue.  I THINK I paid it before I filled out the DS-160 but I could be mistaken.  From memory, create the US Travel Docs account, New application/Schedule appointment, and then follow the prompts for K-1 visa application.... at some point it prompts you to make the payment...and then you put all the particulars in.  I don't remember there being any issues.  I didn't have an interview at the point when I paid the fee... In fact I'd had the Case number for only about an hour when I did the MRV fee and the DS-160... so that was 3 months ago!!

[Broadford 19]

So my account has now be unfreezed and I think I worked out my issue, pretty sure the website just didn't like my Macbook, so borrowed a hp laptop and had zero issues when attempting the payment this time, thank you @Entheos for replying. 

[MissOphelia 50]

2 hours ago, Broadford said:

So my account has now be unfreezed and I think I worked out my issue, pretty sure the website just didn't like my Macbook, so borrowed a hp laptop and had zero issues when attempting the payment this time, thank you @Entheos for replying. 

Yeah it won't let you do it from safari. I had a similar issue on my Mac too 🙃