n-400 Online N-400 Filers: be sure to use Internet Explorer!

[millefleur 5,046]

There have been a lot of issues reported lately with attachments and files not loading or saving when filing the N-400 online. Although the official instructions say that the online form works in most browsers, it works best in Internet Explorer.

 

If you have issues uploading or saving attachments/files, try again with Internet Explorer. For best results, consider filling out the entire form using IE. Sometimes other browsers such as Chrome or Firefox do work, but Internet Explorer is the one that will never fail.

 

If you fill out your N-400 online and realize your attachments did not save, re-upload them later to the Documents > Unsolicited Information > Upload Documents section. Make sure all of your uploads are visible under the Documents tab.

[McLez 3]

I got some errors while using Chrome & Internet explorer... it said Encountered an unexpected error retrieving draft evidence.  😔😔😔 How did you do it to submit the files without errors? 

[Cr5meBrulee 3]

Same here I’m unable to pull my case snapshot and my interview is coming up. Anybody else having that issue? Thanks.

[millefleur 5,046]

On 12/15/2020 at 11:15 PM, McLez said:

I got some errors while using Chrome & Internet explorer... it said Encountered an unexpected error retrieving draft evidence.  😔😔😔 How did you do it to submit the files without errors? 

Try turning off any adblockers or add ons, clear the cache. Were you able to figure it out? It could also just be an error on their side and they needed to fix it.

[millefleur 5,046]

**Hijack post split to new topic**

 

VJ Moderation

[Athena13 10]

I used chrome last month, no error message about files. But everytime I login to the website, it needs to send me a code on my phone, that always don't come within 10 mins, I had to click resend a few times before I get a text.

[jimbrackets 2]

What file formats are best to upload? PDF and Jpeg? Do they accept HEIC (iphone photos)?

[IraLada 7]

On 12/16/2020 at 7:47 PM, Cr5meBrulee said:

Same here I’m unable to pull my case snapshot and my interview is coming up. Anybody else having that issue? Thanks.

I have the same issue right now. I tried all kinds of browsers - Internet Explorer, Chrome, Microsoft Edge, Android from my cell phone. I am getting the same message "Try later again". 

How did you resolve the issue?

[Cr5meBrulee 3]

Unfortunately I wasn’t able to resolve it and it’s still showing up. Thankfully I have had my interview now and waiting for the oath ceremony. Good luck. 

[millefleur 5,046]

On 2/22/2021 at 10:11 PM, IraLada said:

I have the same issue right now. I tried all kinds of browsers - Internet Explorer, Chrome, Microsoft Edge, Android from my cell phone. I am getting the same message "Try later again". 

How did you resolve the issue?

This is not an issue relating to one specific browser, it's a bug on USCIS's side. Best bet might to be to report it or call them and complain.

[sparker42 7]

Hello guys I was wondering about the online filling process. Is it easy to follow? Is there a template to follow on here? Where on there do you pay the filling fee and submit the form and your documentos? Thanks ....don't know if this is off topic dealing with the INTERNET EXPLORER or not?  

[SusieQQQ 11,586]

22 hours ago, sparker42 said:

Hello guys I was wondering about the online filling process. Is it easy to follow? Is there a template to follow on here? Where on there do you pay the filling fee and submit the form and your documentos? Thanks ....don't know if this is off topic dealing with the INTERNET EXPLORER or not?  

You don’t need a template. You go on online and follow the instructions. It tells you what to upload and when. It tells you when and how to pay. You hit submit. Honestly online filing is so easy.

[AnthonyGonsalves 6]

Was able to use Chrome and submit N400 without any issues yesterday. No issues encountered while filling or attaching docs.

Edited March 23, 2021 by AnthonyGonsalves

[mhassan123 0]

Definitely internet explorer 11. It was stressful 5 days before using IE 11

[McLez 3]

Hi Guys, I have a question...I used Chrome but whenever I click print I can't even see my evidence downloaded but I saw in pdf that it's downloaded. It said occur error always.. is it safe to hit the button submit and pay the fee.