Case Status

[Gi Deon 0]

If I check my case status online, this is the feedback I get. Am I the only person experiencing this or it is a general problem. I am a bit disturbed 

Edited July 14, 2020 by Gi Deon

[pushbrk 12,901]

Hard to tell why you're getting this.  Be sure you are properly entering the case/receipt number with no spaces in or after the number.

[Crazy Cat 41,898]

7 minutes ago, Gi Deon said:

If I check my case status online, this is the feedback I get. Am I the only person experiencing this or it is a general problem. I am a bit disturbed 

I usually get that error when I first land on the page.  Click "OK" then enter your case number in the box.  Then click "Check Status"

Edited July 14, 2020 by Lucky Cat

[Pats5415 97]

I've been getting that today...started in the afternoon.

 

Now I'm seeing this:

 

Edited July 15, 2020 by Pats5415

[Gi Deon 0]

24 minutes ago, Pats5415 said:

I've been getting that today...started in the afternoon.

 

Now I'm seeing this:

 

Thanks for the feedback. I'm also getting this now. I guess it is a technical issue. Because another friend confirmed she is getting same too

[Gi Deon 0]

53 minutes ago, pushbrk said:

Hard to tell why you're getting this.  Be sure you are properly entering the case/receipt number with no spaces in or after the number.

The receipt number was entered correctly. I think it is a technical issue because I just saw the complaint somewhere else too

[Ryan H 3,812]

Moved from Process & Procedures to Progress Reports.

[akazenishi 18]

I have been getting the same user-defined error and it still persists now...

Edited July 20, 2020 by akazenishi

[Crazy Cat 41,898]

17 minutes ago, akazenishi said:

I have been getting the same user-defined error and it still persists now...

I just now checked the status for my wife's case. 

1.  I initially got the same screen as the OP. 

2.  I clicked "OK",

3.  entered the case number, then

4.  clicked "Check Status".......

worked perfectly.

[akazenishi 18]

10 minutes ago, Lucky Cat said:

I just now checked the status for my wife's case. 

1.  I initially got the same screen as the OP. 

2.  I clicked "OK",

3.  entered the case number, then

4.  clicked "Check Status".......

worked perfectly.

Thanks for letting me know... but unfortunately this does not work for me

[Gi Deon 0]

1 hour ago, akazenishi said:

I have been getting the same user-defined error and it still persists now...

Me too. Still user-defined error. Its worrying

[Gi Deon 0]

41 minutes ago, Lucky Cat said:

I just now checked the status for my wife's case. 

1.  I initially got the same screen as the OP. 

2.  I clicked "OK",

3.  entered the case number, then

4.  clicked "Check Status".......

worked perfectly.

It doesn't work for me. My receipt number starts with an IOE. So I don't know if it is a problem with all IOE receipts 

[Gi Deon 0]

32 minutes ago, akazenishi said:

Thanks for letting me know... but unfortunately this does not work for me

Does your receipt start with an IOE? Mine does! So wondering if it is a challenge with IOE receipts 

[akazenishi 18]

12 minutes ago, Gi Deon said:

It doesn't work for me. My receipt number starts with an IOE. So I don't know if it is a problem with all IOE receipts 

Mine is IOE too... maybe it's really a technical issue for IOE receipts.

[Gi Deon 0]

40 minutes ago, akazenishi said:

Mine is IOE too... maybe it's really a technical issue for IOE receipts.

Yeah right. That explains it. Because one lady too who was complaining about the same challenge has a receipt that starts with IOE