Infopass Appointment Scheduling Delay

[salomongun165 3]

Hi VJ,

 

I currently have a Green Card and have previously filed for a removal of my conditional status, but still waiting for an appointment date. My I797 18 month extension is expiring on July 18th. 

 

I recently moved to new city and have fortunately found a new job that I know I will love. My first day of work is July 6th and have successfully completed the I9 with my expired GC and I797 form.  I worry that my employer will reverify my I9 since my extension is expiring 2 weeks after my start date, so I'm trying to get an I551 stamp for work authorization.

 

6/15:  Called USCIS to schedule an appointment.  Told call rep that I need to schedule an emergency Infopass appointment to get the I551 stamp or I would lose my job and work authorization.  They deemed my case as necessary for an appointment and was told that I would get a call back from a Tier 2 officer in 5 business days.

 

6/22:  I never got a call that week.  Called the USCIS number and asked for a status update.  I was transferred immediately to a Tier 2 officer.  Officer asked me the same questions about my emergency situation and said that I did qualify for an interview and that someone will call me back to schedule.  Officer was not able to give me a timeline on when to expect that call

 

I am concerned that I will be waiting for an indefinite amount of time as this process has not given me confidence that I will hear back soon.

 

I am looking for anyone out there that is either in a similar situation as I am or has successfully gotten an InfoMod/Infopass appointment during the Covid times?

 

Your help is greatly appreciated!

[Bassam 4]

On 6/24/2020 at 10:08 PM, salomongun165 said:

Hi VJ,

 

I currently have a Green Card and have previously filed for a removal of my conditional status, but still waiting for an appointment date. My I797 18 month extension is expiring on July 18th. 

 

I recently moved to new city and have fortunately found a new job that I know I will love. My first day of work is July 6th and have successfully completed the I9 with my expired GC and I797 form.  I worry that my employer will reverify my I9 since my extension is expiring 2 weeks after my start date, so I'm trying to get an I551 stamp for work authorization.

 

6/15:  Called USCIS to schedule an appointment.  Told call rep that I need to schedule an emergency Infopass appointment to get the I551 stamp or I would lose my job and work authorization.  They deemed my case as necessary for an appointment and was told that I would get a call back from a Tier 2 officer in 5 business days.

 

6/22:  I never got a call that week.  Called the USCIS number and asked for a status update.  I was transferred immediately to a Tier 2 officer.  Officer asked me the same questions about my emergency situation and said that I did qualify for an interview and that someone will call me back to schedule.  Officer was not able to give me a timeline on when to expect that call

 

I am concerned that I will be waiting for an indefinite amount of time as this process has not given me confidence that I will hear back soon.

 

I am looking for anyone out there that is either in a similar situation as I am or has successfully gotten an InfoMod/Infopass appointment during the Covid times?

 

Your help is greatly appreciated!

I am having the same situation here and I was wondering if you can provide some updates please?

[salomongun165 3]

39 minutes ago, Bassam said:

I am having the same situation here and I was wondering if you can provide some updates please?

Just wanted to give everyone an update -

I went to my Infopass appointment today and got a 6 month extension I551 stamp.  I asked for a 1 year extension and the officer said that since I have a pending N400 and I751, he was unable to give me a 1 year.  Note that I am aware my work authorization does not expire with my I797 but since I completed the I9 with an expired GC and I797 extension, my employer is legally allowed to re-verify me (although they have not mentioned it yet).  

Here's a timeline of how I finally got an appointment:

 

6/15:  Called 1 (800) 375-5283 and asked for an emergency Infopass.  Was told that I would get a call back from Tier 2 in 5 business days.

6/22:  Called USCIS number again and gave them Service Item # asking for status update.  I had waited 5 business days and got no call back.  Asked to be transferred to a Tier 2 officer

6/22:  Tier 2 officer called back within 20 mins.  He asked if I had the appropriate documents to demonstrate this emergent need, which I had a letter from my employer.  He said since my original Service Item from 6/15 had taken longer than 5 business days, he was going to make a new one for me.  This call was peculiar because he never gave me a new Service Item #.  I suspected that this call was going nowhere since I never received a new Service Item #, so I decided to call back on 6/26

6/26:  Called USCIS number and immediately asked to get transferred to Tier 2.  When speaking to Tier 2 officer, I quoted my first call on 6/15 and asked for a status update since I had never gotten a call back to schedule the appointment.  She gave me a new Service Item # and said to wait for a call back.

6/26:   Got a call back from Tier 2 officer on the same day.  Asked the same questions about why I needed the appointment and he said that I will need to send in my documents and evidence to determine if I can be scheduled for the appointment.  I sent everything in on the same day.

-Proof of employment (mandatory required)

-Letter detailing employment, educational/medical/public benefit or a similar impactful basis (required)

-Copy of expired temporary resident card (if you are in possession of this document)

-USCIS letter showing the I-751 additional 18-month extension has expired. 

-Copy of the bio page of their Passport (if they have it)

-Full name, phone number, alternate phone number, and email address of the applicant.

6/30:   Got a call from USCIS to schedule the appointment.  

7/2:  Went to appointment and for I551 stamp

[Lil bear 4,311]

Glad you finally got the right outcome. As with everything immigration.. it’s persistence , persistence, persistence ! 

[Mr & Mrs Umer 12]

On 7/2/2020 at 1:11 PM, salomongun165 said:

Just wanted to give everyone an update -

I went to my Infopass appointment today and got a 6 month extension I551 stamp.  I asked for a 1 year extension and the officer said that since I have a pending N400 and I751, he was unable to give me a 1 year.  Note that I am aware my work authorization does not expire with my I797 but since I completed the I9 with an expired GC and I797 extension, my employer is legally allowed to re-verify me (although they have not mentioned it yet).  

Here's a timeline of how I finally got an appointment:

 

6/15:  Called 1 (800) 375-5283 and asked for an emergency Infopass.  Was told that I would get a call back from Tier 2 in 5 business days.

6/22:  Called USCIS number again and gave them Service Item # asking for status update.  I had waited 5 business days and got no call back.  Asked to be transferred to a Tier 2 officer

6/22:  Tier 2 officer called back within 20 mins.  He asked if I had the appropriate documents to demonstrate this emergent need, which I had a letter from my employer.  He said since my original Service Item from 6/15 had taken longer than 5 business days, he was going to make a new one for me.  This call was peculiar because he never gave me a new Service Item #.  I suspected that this call was going nowhere since I never received a new Service Item #, so I decided to call back on 6/26

6/26:  Called USCIS number and immediately asked to get transferred to Tier 2.  When speaking to Tier 2 officer, I quoted my first call on 6/15 and asked for a status update since I had never gotten a call back to schedule the appointment.  She gave me a new Service Item # and said to wait for a call back.

6/26:   Got a call back from Tier 2 officer on the same day.  Asked the same questions about why I needed the appointment and he said that I will need to send in my documents and evidence to determine if I can be scheduled for the appointment.  I sent everything in on the same day.

-Proof of employment (mandatory required)

-Letter detailing employment, educational/medical/public benefit or a similar impactful basis (required)

-Copy of expired temporary resident card (if you are in possession of this document)

-USCIS letter showing the I-751 additional 18-month extension has expired. 

-Copy of the bio page of their Passport (if they have it)

-Full name, phone number, alternate phone number, and email address of the applicant.

6/30:   Got a call from USCIS to schedule the appointment.  

7/2:  Went to appointment and for I551 stamp

USCIS call center representative will only proceed if your extension letter is expiring within 10 days otherwise they will ask you to call back. They are driving me crazy for a stamp and I really need to travel due to a family emergency and its truly a messed up system due to Covid19. Once you call USCIS, representative tells you to expect a call within 5 business days but in my case they didn't bother to call me back, called them 3 times and every time after hourly long hold, after verifying each and everything they give you same lollipop. When you tell them you were told to expect a call, they tell you,Officer wrote reason for not calling back because there is no appointment available. I was requesting them I can go to any other location if there is any appointment available but they refused that only closest to your postal code can serve you. Now another tier 2 officer will call me in 5 working days and then I have to prove through documents via email that's its an emergency and then within 5 days they would call me back, if TIER 2 approves then that officer would schedule an appointment and then I can get a stamp No walk-ins regardless you have an emergency and no appointment unless you have an emergency and good luck proving them. Feeling so depressed but don't see any other solution except going round and round. Cherry on to (Tier 2s are available only b/w 8 am to 1pm with an average hold time is 1 hour plus.

I was wondering if I travel on expired letter, Would I be able to get a stamp from US Embassy in my home country? By any chance on way back cant they verify my status at airport that I am lawful permanent resident. I need seniors help regarding this emergency travel, do I have any other option? Please help me with your knowledge.