N400 online application error

[ToBeHappy 1]

Hello everyone,

I keep losing my attachments. 
Anyone ran into this problem and what did you do to fix it? 

[millefleur 5,050]

**Moved from USC Case Filing and Progress Reports to USC General Discussion**

 

 

What browser are you using? Try Internet Explorer.

[Amadia 711]

  On 6/22/2020 at 12:44 PM, ToBeHappy said:

Hello everyone,

I keep losing my attachments. 
Anyone ran into this problem and what did you do to fix it? 

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That happened to me too but I simply refreshed my browser page, reuploaded and saved; it stayed without issues. 

[ToBeHappy 1]

  On 6/22/2020 at 6:01 PM, Amadia said:

That happened to me too but I simply refreshed my browser page, reuploaded and saved; it stayed without issues. 

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Thanks. I submitted my form but still not convinced the files has been attached. I re uploaded 3 times, so either I get lots of duplicate or an RFE. 

[ToBeHappy 1]

  On 6/22/2020 at 4:31 PM, millefleur said:

**Moved from USC Case Filing and Progress Reports to USC General Discussion**

 

 

What browser are you using? Try Internet Explorer.

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I used both chrome and explorer. Maybe I uploaded too many files but I made sure each file was under 5mb! 

[kali1229 6]

I had the same issue when filling out my husband's application a couple of weeks ago. I had to send all my docs to my computer, download them, and re-submit them. It was a pain in the butt, and it took like an hour, but it finally took all of them. I believe I used Chrome. Good luck!

[Born2run4you 18]

I never had this problem myself, but i have heard some people have this issue. I do not know what the cause might be...  

What is suggested is to upload the docs at the very last step right before the submit. Also, you can upload them in two places as additional documents as a safety measure. 

[ToBeHappy 1]

  On 6/30/2020 at 8:16 AM, Born2run4you said:

I never had this problem myself, but i have heard some people have this issue. I do not know what the cause might be...  

What is suggested is to upload the docs at the very last step right before the submit. Also, you can upload them in two places as additional documents as a safety measure. 

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It gets frustrating but I managed to upload everything I wanted! After submission the all that files I uploaded showed up in the document tab. 

[CatDu 0]

I’m having the same issue. So frustrated! Can you please let you know how you fix this issue? Thank you! 

Edited September 29, 2020 by CatDu

[PatGia 16]

We have been working on this as well. At first Chrome seemed to have some issues, so we switched to explorer, and all files are still there at every subsequent login. 

[J/G 85]

  On 9/29/2020 at 8:15 AM, CatDu said:

I’m having the same issue. So frustrated! Can you please let you know how you fix this issue? Thank you! 

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If you're still having problem and are using iOS device, I'd recommend installing the Opera Browser for Mac (https://www.opera.com/download) I had the similar problem with OP (i.e repeated error messages, attachments would upload but disappeared in the review page). I was using Chrome. It was a stressful 6 hours.

I used Opera and had absolutely no issues at all. All my attachments uploaded correctly, appeared on the review page, I received my notice online within the hour of submission, my documents appeared on my profile under the 'Documents' tab the next day. 

 

Good luck!

J/G