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Filed: AOS (pnd) Country: Mexico
Timeline

I was called Level 2 today because my I-131 is out of the normal processing time for many months. My question is how long will I have an answer, or will I receive my travel permit document after that?

Someone who has gone through a similar experience?
Thank you.

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On 3/20/2021 at 6:31 AM, Rearviewmirror said:

Have you tried contacting your congress person or senators?

Yep, got nothing to show for it.

 

 

On 3/22/2021 at 3:15 PM, Joanna & Rafael said:

I am right there with you! We filed June 2020 and have not heard back. We filed 2 inquiries with USCIS and at the moment I am reaching out to our congress here in Seattle. It seems like our processing is 11 months so two more months. What state are you in?

My ASC is Seattle too. It really is THE slowest in the country. 😭


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image.png.4324761bd08059bee04f76cf88a14995.png

 

But I didn't even get a biometric appointment notice in the first place! 😠 Just got this in the email today; prior to this there was nothing. Can I possibly just print out the email, bring it to the ASC? Will they take my biometrics? This is beyond frustrating!


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On 4/5/2021 at 5:20 PM, Trese said:

image.png.4324761bd08059bee04f76cf88a14995.png

 

But I didn't even get a biometric appointment notice in the first place! 😠 Just got this in the email today; prior to this there was nothing. Can I possibly just print out the email, bring it to the ASC? Will they take my biometrics? This is beyond frustrating!

Similar situation here... and we're in Seattle, WA too... 
USCIS AOS receipt June 5th.
In December, we contacted our district Congress Representative with concerns about the lack of progress, and we asked for help.
We've also been calling USCIS since October, spoke to tier 2 officers a few times, and filed multiple inquiries over the past 6 months. 
On Feb 18, we got an email from our Congress Rep office with a copy of a biometrics appointment notice attached, asking us if we showed up to that appointment... the biometrics appointment was scheduled for Feb 16 apparently... We never got anything by mail. We went to our post office to inquire about it and we were told there was no such letter processed through their facility. So it seems like our appointment notice was mailed elsewhere, or USCIS never mailed us anything. We contacted USCIS again, they didn't even have any updates and didn't know whether or not our biometrics had been scheduled. When the tier 2 officer called back and said we should have received the biometrics letter, we requested the tracking number... the officer said they don't send biometrics notices with tracking... I just said, "that's a very concerning issue, taking into account the sensitive content of such letters, we believe our appointment notice was lost or misplaced, and our post office is willing to help us locate it", but the tier 2 officer got very defensive, said she'll put us back in queue, and hung up. Nothing since then. 
Our Congress Rep told us to print out the copy of the notice from their email and mail it with a cover letter asking to reschedule the biometrics, which we did. The Congress Rep promised to follow up on that and update us. That was a month ago. Since then we've been emailing the Rep office once a week. No response. We also called USCIS on April 2 and now we're waiting to speak to tier 2 officer again. Again...
Btw my husband's USCIS online account hasn't been updated since June, even though we kindly requested that on several occasions via phone and mail. 
We've lost all hopes. What would you recommend at this point? 

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On 4/5/2021 at 5:16 PM, Trese said:

Yep, got nothing to show for it.

 

 

My ASC is Seattle too. It really is THE slowest in the country. 😭

Similar situation here... and we're in Seattle, WA too... 
USCIS AOS receipt June 5th.
In December, we contacted our district Congress Representative with concerns about the lack of progress, and we asked for help.
We've also been calling USCIS since October, spoke to tier 2 officers a few times, and filed multiple inquiries over the past 6 months. 
On Feb 18, we got an email from our Congress Rep office with a copy of a biometrics appointment notice attached, asking us if we showed up to that appointment... the biometrics appointment was scheduled for Feb 16 apparently... We never got anything by mail. We went to our post office to inquire about it and we were told there was no such letter processed through their facility. So it seems like our appointment notice was mailed elsewhere, or USCIS never mailed us anything. We contacted USCIS again, they didn't even have any updates and didn't know whether or not our biometrics had been scheduled. When the tier 2 officer called back and said we should have received the biometrics letter, we requested the tracking number... the officer said they don't send biometrics notices with tracking... I just said, "that's a very concerning issue, taking into account the sensitive content of such letters, we believe our appointment notice was lost or misplaced, and our post office is willing to help us locate it", but the tier 2 officer got very defensive, said she'll put us back in queue, and hung up. Nothing since then. 
Our Congress Rep told us to print out the copy of the notice from their email and mail it with a cover letter asking to reschedule the biometrics, which we did. The Congress Rep promised to follow up on that and update us. That was a month ago. Since then we've been emailing the Rep office once a week. No response. We also called USCIS on April 2 and now we're waiting to speak to tier 2 officer again. Again...
Btw my husband's USCIS online account hasn't been updated since June, even though we kindly requested that on several occasions via phone and mail. 
We've lost all hopes. What would you recommend at this point? 

 
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1 hour ago, akma said:

Similar situation here... and we're in Seattle, WA too... 
USCIS AOS receipt June 5th.
In December, we contacted our district Congress Representative with concerns about the lack of progress, and we asked for help.
We've also been calling USCIS since October, spoke to tier 2 officers a few times, and filed multiple inquiries over the past 6 months. 
On Feb 18, we got an email from our Congress Rep office with a copy of a biometrics appointment notice attached, asking us if we showed up to that appointment... the biometrics appointment was scheduled for Feb 16 apparently... We never got anything by mail. We went to our post office to inquire about it and we were told there was no such letter processed through their facility. So it seems like our appointment notice was mailed elsewhere, or USCIS never mailed us anything. We contacted USCIS again, they didn't even have any updates and didn't know whether or not our biometrics had been scheduled. When the tier 2 officer called back and said we should have received the biometrics letter, we requested the tracking number... the officer said they don't send biometrics notices with tracking... I just said, "that's a very concerning issue, taking into account the sensitive content of such letters, we believe our appointment notice was lost or misplaced, and our post office is willing to help us locate it", but the tier 2 officer got very defensive, said she'll put us back in queue, and hung up. Nothing since then. 
Our Congress Rep told us to print out the copy of the notice from their email and mail it with a cover letter asking to reschedule the biometrics, which we did. The Congress Rep promised to follow up on that and update us. That was a month ago. Since then we've been emailing the Rep office once a week. No response. We also called USCIS on April 2 and now we're waiting to speak to tier 2 officer again. Again...
Btw my husband's USCIS online account hasn't been updated since June, even though we kindly requested that on several occasions via phone and mail. 
We've lost all hopes. What would you recommend at this point? 

 

I hear ya. We've been following up, making service requests, also asked help from our rep--all to no avail. My USCIS account hasn't had any update either.

 

BUT.

 

Yesterday morning, I went to live chat on the USCIS website (via Emma) and requested an urgent Tier 2 callback due to the ~missed~ biometric appointment. The agent I talked to didn't seem to want to make that service request, but I kept insisting politely anyway until she just gave in and finally made the service request. I asked for assurance that I'd indeed get a callback, as the last time I made a similar request, I did not get a call within the specified timeline. To my surprise, I got the Tier 2 callback just a coupla hours later! And thankfully, she was able to schedule my biometric appointment on May 3 (the earliest available slot in Seattle ASC according to her). She told me to wait for the notice in the mail; and if after 2 weeks and it still has not arrived, to give them another call so they could send me a soft copy of the notice.

 

You could say I could finally breathe now, now that there has been a definite update to my case.

 

I know it sounds hopeless and repetitive, but I'd advise you to wait for that Tier 2 callback and hope you get a nice agent who'll schedule your biometrics too.

 

---

 

On another note, it seems to be a common occurrence these days for people to get messages that they missed their biometric appointment when they never got a notice for it in the first place. I dunno if it's just in the Seattle ASC, but I know of several other cases like ours.


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7 hours ago, Trese said:

Yesterday morning, I went to live chat on the USCIS website (via Emma) and requested an urgent Tier 2 callback due to the ~missed~ biometric appointment. The agent I talked to didn't seem to want to make that service request, but I kept insisting politely anyway until she just gave in and finally made the service request. I asked for assurance that I'd indeed get a callback, as the last time I made a similar request, I did not get a call within the specified timeline. To my surprise, I got the Tier 2 callback just a coupla hours later! And thankfully, she was able to schedule my biometric appointment on May 3 (the earliest available slot in Seattle ASC according to her). She told me to wait for the notice in the mail; and if after 2 weeks and it still has not arrived, to give them another call so they could send me a soft copy of the notice.

 

 

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8 hours ago, Trese said:

Yesterday morning, I went to live chat on the USCIS website (via Emma) and requested an urgent Tier 2 callback due to the ~missed~ biometric appointment. The agent I talked to didn't seem to want to make that service request, but I kept insisting politely anyway until she just gave in and finally made the service request. I asked for assurance that I'd indeed get a callback, as the last time I made a similar request, I did not get a call within the specified timeline. To my surprise, I got the Tier 2 callback just a coupla hours later! And thankfully, she was able to schedule my biometric appointment on May 3 (the earliest available slot in Seattle ASC according to her). She told me to wait for the notice in the mail; and if after 2 weeks and it still has not arrived, to give them another call so they could send me a soft copy of the notice.

Good to know they were able to schedule you. Good luck! 
When we called USCIS back in February and made service request about that "missed appointment", the tier 2 called back within couple hours too. But she said they were no longer able to schedule biometrics appointments and she had to put us back in queue and couldn't tell us when to expect the appointment. I remembered other people on this forum scheduled by tier 2, so I don't understand what the problem is. Maybe she was unhelpful because I referred to her as "tier 2 agent"? When she heard that, she raised her voice and said, "tier 2 officer"... I really didn't know that since she only introduced herself by first name at the beginning of call. 
At this point we're really just want my husband's AP as soon as possible, we need to go outside of the US for medical treatment and we're hoping to go soon. 

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2 hours ago, akma said:

Good to know they were able to schedule you. Good luck! 
When we called USCIS back in February and made service request about that "missed appointment", the tier 2 called back within couple hours too. But she said they were no longer able to schedule biometrics appointments and she had to put us back in queue and couldn't tell us when to expect the appointment. I remembered other people on this forum scheduled by tier 2, so I don't understand what the problem is. Maybe she was unhelpful because I referred to her as "tier 2 agent"? When she heard that, she raised her voice and said, "tier 2 officer"... I really didn't know that since she only introduced herself by first name at the beginning of call. 
At this point we're really just want my husband's AP as soon as possible, we need to go outside of the US for medical treatment and we're hoping to go soon. 

 

The response seems to vary per officer.. The ones I talked to before couldn't/wouldn't schedule my biometrics either. It was only this last one who did.

 

If you have a valid medical reason for wanting to expedite your case, did you tell the agent you talked to about that?


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Filed: K-1 Visa Country: Nigeria
Timeline

I had my interview today. We basically just went over the entire application and I got approved. Very easy and brief. I thank God. 

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Filed: K-1 Visa Country: El Salvador
Timeline
On 4/7/2021 at 2:56 PM, akma said:

Good to know they were able to schedule you. Good luck! 
When we called USCIS back in February and made service request about that "missed appointment", the tier 2 called back within couple hours too. But she said they were no longer able to schedule biometrics appointments and she had to put us back in queue and couldn't tell us when to expect the appointment. I remembered other people on this forum scheduled by tier 2, so I don't understand what the problem is. Maybe she was unhelpful because I referred to her as "tier 2 agent"? When she heard that, she raised her voice and said, "tier 2 officer"... I really didn't know that since she only introduced herself by first name at the beginning of call. 
At this point we're really just want my husband's AP as soon as possible, we need to go outside of the US for medical treatment and we're hoping to go soon. 

Same thing happened to us! I received an email this morning stating we "missed" our appointment. Thank you for all the tips I reached out to Emma and am supposed to get a call back within 72 hours. Hope we can get an appountment scheduled and good luck to you both, at least we finally heard something back from Seattle!!

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