The NVC returned my case to USCIS.

[Robina_mas 0]

(I-130 US Citizen applying for spouse)

 

In Nov 2019, I received a letter from the NVC. They returned my case to USCIS upon request. 

I contacted USCIS multiple times and they still had not received my case. 

In April 2020, I contacted USCIS. They stated, "Our records indicate that on May 10, 2017, your case was sent to National Visa Center. Our records do not show the file being returned." 

I contacted the NVC again; they told me the case is with the USCIS. 

I called the USCIS again; they transfered me to a higher tier officer. The officer stated that my case is with the NVC and their records dont show the case being returned. The officer also told me that I should be receiving an interview date. I am confused because the NVC status info on the ceac website states that the NVC is waiting for supporting documents. 

But calling the NVC, they are telling me the case is not with them.

 

What should I do? I think my case is lost. 
 

note: 

I have a case number and paid all the fees. I also submitted IV application. My next step was submitting civil and financial documents. 

 

 

[milimelo 4,477]

Involve your US  congressman or senator’s immigration aide - they have direct line of communication with USCIS and DOS/NVC and can get you an answer where exactly is your case. 
you should be proactive and find and sign the release of information form, get the NOA1 and 2 copies and any correspondence you had with NVC and USCIS and write a brief timeline of what’s been going on. That will help the aide follow up with all parties involved on your behalf.