Response from NVC - automated or actual response?

[Wilsonito 0]

Hello,

 

I contacted the NVC on Feb 19 about changing embassies and received the response below -- is this their actual reply or an automated message that everyone is getting right now in light of COVID? I am wondering whether I have to submit my request again. For context, I am requesting the embassy be changed from France (where I was born) to Switzerland where I am a resident. In past posts on this forum I noticed it took people around 2 weeks to get their embassies changed, I am close to 6 weeks now without any action on this matter.

 

 

Thanks!

 

 

 

""Dear Sir/Madam:



Thank you for contacting the National Visa Center (NVC).  As a result of the global COVID-19 outbreak, NVC is temporarily working with reduced staff. During this time, we ask that you only contact us with urgent medical or humanitarian inquiries, or necessary case updates that are still pending.



If you submitted an online inquiry and have not received a response, you may  re-submit your inquiry at https://nvc.state.gov/inquiry. We apologize for the inconvenience.



We answer inquiries in the order that we receive them. Please refer to https://nvc.state.gov/timeframesfor up to date processing times including:



 *   Case creation

 *   Case review

 *   Email response time



For cases already processing at NVC, most applicants can make updates to their own case. Check out our self-service options at https://ceac.state.gov<https://ceac.state.gov/>, including:



 *   Fee payments

 *   Form submissions

 *   Document submissions

 *   Visa application status



The latest updates for U.S. Embassies and Consulates, including operating status of the Consular Section, can be found at https://usembassy.gov<https://usembassy.gov/>. NVC cannot predict when Consular Services will resume routine services, or when your case will be scheduled for an interview.



Please visit https://nvc.state.gov<https://nvc.state.gov/> for answers to your frequently asked questions, and steps for visa processing.



Regards,



National Visa Center""

 

[milimelo 4,477]

Automated message. You won't be able to do anything until consulates are back to normal work due to COVID-19.