Filing I-90 Online - Cannot Validate Identity

[jj_154 0]

We are trying to renew my wife's 10-year green card online.  She created an account on the USCIS site, but we cannot validate here identity.  I think it is because of the DOS case ID.  We tried using the number from the visa stamp in her old passport as discussed here

 

https://www.uscis.gov/forms/immigrant-fee-payment-tips-finding-your-a-number-and-dos-case-id

 

However, that does not work.  We also tried various numbers from mail we received from USCIS since she came to US, but those do not work either.  All of these numbers are at 9-10 years old since the last interaction we had with USCIS was when she removed the conditions on her conditional status.

 

Our question is do we need to validate her identity to be able to submit her I-90 renewal online?  I we cannot validate her identity, does this mean we have to submit the I-90 forms by mail instead?

 

Thank you,

 

[cd37 229]

You can always file paper application. 

[jj_154 0]

Yes, we realize we can always file paper. But, we would like to file online if we can.