k1 visa Total System Failure Manila Embassy

[PWB 213]

Interviewed in Manila on 18 February 2020, problems began during initial document screening at window 37 .  They lost all paperwork from St. Lukes.  After a 2 and 1/2 hour search was called back to window and told all paperwork was complete and go to fingerprinting. After fingerprinting

went in for interview took oath and he asked just two questions.  During this time he seemed upset and fumbling through the paperwork.  I gave him my 2019 tax return and he said we were approved. I gave him my thanks and asked if it would be possible to have visa issued by February 27th.  He responded he would try his best.  On February 27 Visa was issued and mailed to wrong location.  Finally recovered package only to find no Visa.  Denied until additional information was provided.  Tried to call Embassy, could not get past call center firewall.  Issue seemed to be with NBI documentation.  They wanted NBI from previous marriage 20 years ago.  Went to get NBI and they would not issue because she just had an updated NBI issued in January 2020.  Showed them letter from Embassy and they issued NBI information as requested by Embassy and I forwarded information and passport back to Embassy through 2GO at Mall of Asia.  All attempts to talk to anyone was just a mess.  Finally got a working Email address after being sent to Mumbai India by call center.  Embassy responded to Email by sending a computer generated Visa application form. Total communication break-down.   I was to the Philippines to assist my Fiancee who has an orthopedic disability and glad that I was there but it did not help with this paperwork mess.  Made it out of Manila on the last flight from the airport and now we are stuck in this Corona mess.  This should have never happened.  Seems as if the ball was dropped   at every procedure of paper processing.  I have contacted Senator Cruz,  of Texas and he has requested information from me to help with this mess but the damage has been done. 

[Penguin_ie 5,993]

**** Moving from Covid-19 forum to Philippines regional forum for country specific answers *****

[Hank_ 9,174]

On 3/15/2020 at 9:13 AM, PWB said:

Interviewed in Manila on 18 February 2020, problems began during initial document screening at window 37 .  They lost all paperwork from St. Lukes.  After a 2 and 1/2 hour search was called back to window and told all paperwork was complete and go to fingerprinting. After fingerprinting

went in for interview took oath and he asked just two questions.  During this time he seemed upset and fumbling through the paperwork.  I gave him my 2019 tax return and he said we were approved. I gave him my thanks and asked if it would be possible to have visa issued by February 27th.  He responded he would try his best.  On February 27 Visa was issued and mailed to wrong location.  Finally recovered package only to find no Visa.  Denied until additional information was provided.  Tried to call Embassy, could not get past call center firewall.  Issue seemed to be with NBI documentation.  They wanted NBI from previous marriage 20 years ago.  Went to get NBI and they would not issue because she just had an updated NBI issued in January 2020.  Showed them letter from Embassy and they issued NBI information as requested by Embassy and I forwarded information and passport back to Embassy through 2GO at Mall of Asia.  All attempts to talk to anyone was just a mess.  Finally got a working Email address after being sent to Mumbai India by call center.  Embassy responded to Email by sending a computer generated Visa application form. Total communication break-down.   I was to the Philippines to assist my Fiancee who has an orthopedic disability and glad that I was there but it did not help with this paperwork mess.  Made it out of Manila on the last flight from the airport and now we are stuck in this Corona mess.  This should have never happened.  Seems as if the ball was dropped   at every procedure of paper processing.  I have contacted Senator Cruz,  of Texas and he has requested information from me to help with this mess but the damage has been done. 

Your senator won't get any further with this than you .. embassy doesn't flinch when a senator or congressman contacts them.

 

There have been lots of hiccups with the new computer system over this past year, plus the embassy has been implementing a variety of new procedures. 

 

More than likely what the embassy wanted with the NBI was an AKA for name used in the prior marriage, that is one of the requirements  - AKA for all names used.

 

https://www.visaconnection-philippines.com/us-embassy-usem.html

 

And with all of that, don't forget CFO!