Contacting Immigrant Visa Unit ISLAMABAD

[atif89 0]

Hi Everyone - I need you help. My wife had her CR1 interview on Feb 7th., 2020. At the end of the interview, the CO approved her visa and advised her that she'll be getting her passports within 2 weeks. Since then, the case status is stuck to 'Ready' and case update dates have been updated. Yesterday,  Immigration Visa Unit from the embassy emailed us with the following questions:

 

Dear Applicant/Petitioner,

 

We have recently reviewed your immigrant visa case. To move forward, please provide us with the following:

 

• Did applicant ever apply for a US visa in the past?
• Has applicant ever changed her name?
• Original previous passports.

 

Once submitted, please send us a confirmation email at https://pk.usembassy.gov/visas/immigrant-visa-inquiries/.

 

Sincerely,

 

Immigrant Visa Unit

US Embassy, Islamabad

UA

 

 

My questions are:

1.  Why embassy is asking about it when her visa was approved by the Interview Officer?
2. We have already submitted the explanation and her old passport? How can we contact US Embassy Islamabad and ask for an update since it has more than 2 weeks?

 

Note: The reason why her passport was changed because she had FNU on her case since in the passport Surname field was Blank. We asked NVC to remove FNU from her name by providing them the new passport

 

Any help would be greatly appreciated

[Boiler 45,558]

Well she is AP, quite normal.

[atif89 0]

But why her status still says 'Ready'. It should say Administrative Processing, correct?

[Boiler 45,558]

They often do not update the on line system. Also quite normal.

[atif89 0]

Thanks @Boiler. I have been trying to contact embassy but they don't respond. I have sent out the inquiries about the case but still awaiting for the response. It's very nerve wrecking not knowing if the case is being worked on or not

[Boiler 45,558]

17 minutes ago, atif89 said:

Thanks @Boiler. I have been trying to contact embassy but they don't respond. I have sent out the inquiries about the case but still awaiting for the response. It's very nerve wrecking not knowing if the case is being worked on or not

That also seems normal, you can try through your Congressperson but are likely to get a generic response.