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kellygram

Filing complaints against NVC, What are my options?

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Dear, Visa Journey colleagues.

 

My husband (US citizen) and I got married on April, 30th 2018 in Korea and we are currently under the NVC stage with immigration visa (CR1/IR1).

As my husband wanted to stay with him,

I've been going back and forth between US and Korea with ESTA (VISA WAIVER - up to 90 days stay) until now.

 

We've been on going this immigration process through the lawyer (case priority date ; June, 2018), which is very unhelpful and wasting of time and money ,

And currently we got stuck at NVC stage for document review so long.

 

After our lawyer's office screwed uploading papers on NVC portal a several times (duh), finally all documents were accepted EXCEPT the J1 visa document related to me.

the J1 visa document was uploaded on the NVC portal on Sep. 2018, but no one reviewed it so far on the NVC end.

 

the lawyer's office made an inquiry about it, however, all we could hear from the NVC is a sort of generic respond saying, "the document is still under review." .

(Even this moment, we don't really trust what the lawyer office does. we didn't just fire them since we paid the balance and it seems like we are almost done with this painful visa journey)

 

As I need to go back to Korea again on this upcoming April, to not overstay in the US with ESTA,

We couldn't tolerate that kind of delays any further and finally spoke with the representative this morning after making more than 30 times of calls, needless to say we were on hold more than 40 minutes.

(My husband always calls them but seems like he has more luck when I am with him while making a call 😮)

 

The lady saying "due to the recent system update, the system might not show the document to the NVC officer for reviewing and that's what happens to you unfortunately. there's nothing I can do with it."

It was really outrageous that we all could see the document on our end but NVC officer couldn't see it...? Even if it is true,  c'mon.. How many times we made inquires about "that specific document" so far... -_- srsly....!!

 

Me and my husband was so furious, literally lost our words what to say, and asking her back how come no one contacts us regarding the issue,,,

she replied to us ; there are so many cases, we cannot just review one by one and revert the opinion back, also said there's nothing she could do about it and just re upload the document on the portal.

 

I know They have notorious fame with their case handling manner and it has been the issue for so many years and we're very exhausted with this kind of emotional distress.

 

However, we really want to address this unbelievable issue to somewhere for the immediate attention on the case, regardless it is effective or not, 

as we believe some people need to speak their voice for the other people to prevent the same issue.

I mean, We pursue the immigration process in a legit way, but consequently we are the victims due to the ignorance and systemic issue of the government.

 

So Please Please advise where we could make complaints, either official or not, other than emailing / calling NVC, If you have any idea...

(We already asked the lawyer for the channels, but we don't really expect positive answer from them.)

 

Thank you in advance,

 

Sincerely,

K.

 

 

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It does sound like you unfortunately hired an incompetent lawyer, but all the same, NVC does not "owe" any applicant any type of special service when it comes to reviewing documents or processing cases.  It takes as long as it takes.

 

Many on these boards would envy your position of being able to come and go using the VWP.

 

 

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  • 1 month later...
On 2/18/2020 at 3:47 PM, kellygram said:

Dear, Visa Journey colleagues.

 

My husband (US citizen) and I got married on April, 30th 2018 in Korea and we are currently under the NVC stage with immigration visa (CR1/IR1).

As my husband wanted to stay with him,

I've been going back and forth between US and Korea with ESTA (VISA WAIVER - up to 90 days stay) until now.

 

We've been on going this immigration process through the lawyer (case priority date ; June, 2018), which is very unhelpful and wasting of time and money ,

And currently we got stuck at NVC stage for document review so long.

 

After our lawyer's office screwed uploading papers on NVC portal a several times (duh), finally all documents were accepted EXCEPT the J1 visa document related to me.

the J1 visa document was uploaded on the NVC portal on Sep. 2018, but no one reviewed it so far on the NVC end.

 

the lawyer's office made an inquiry about it, however, all we could hear from the NVC is a sort of generic respond saying, "the document is still under review." .

(Even this moment, we don't really trust what the lawyer office does. we didn't just fire them since we paid the balance and it seems like we are almost done with this painful visa journey)

 

As I need to go back to Korea again on this upcoming April, to not overstay in the US with ESTA,

We couldn't tolerate that kind of delays any further and finally spoke with the representative this morning after making more than 30 times of calls, needless to say we were on hold more than 40 minutes.

(My husband always calls them but seems like he has more luck when I am with him while making a call 😮)

 

The lady saying "due to the recent system update, the system might not show the document to the NVC officer for reviewing and that's what happens to you unfortunately. there's nothing I can do with it."

It was really outrageous that we all could see the document on our end but NVC officer couldn't see it...? Even if it is true,  c'mon.. How many times we made inquires about "that specific document" so far... -_- srsly....!!

 

Me and my husband was so furious, literally lost our words what to say, and asking her back how come no one contacts us regarding the issue,,,

she replied to us ; there are so many cases, we cannot just review one by one and revert the opinion back, also said there's nothing she could do about it and just re upload the document on the portal.

 

I know They have notorious fame with their case handling manner and it has been the issue for so many years and we're very exhausted with this kind of emotional distress.

 

However, we really want to address this unbelievable issue to somewhere for the immediate attention on the case, regardless it is effective or not, 

as we believe some people need to speak their voice for the other people to prevent the same issue.

I mean, We pursue the immigration process in a legit way, but consequently we are the victims due to the ignorance and systemic issue of the government.

 

So Please Please advise where we could make complaints, either official or not, other than emailing / calling NVC, If you have any idea...

(We already asked the lawyer for the channels, but we don't really expect positive answer from them.)

 

Thank you in advance,

 

Sincerely,

K.

 

 

I can feel your pain,...

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