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Posted
22 minutes ago, Magna said:

If the appointment letter has an invitation on the last Wednesday, which coincides with what the first representative told me last week, it's also the problem. 

 

If the appointment letter has an invitation after the last Wednesday (saying the new appointment after the pandemic), it's even a serious problem.

The first representative can't read English, and I have no idea how to inform USCIS that one of their employees may not have minimum reading skills to do their jobs.

 

Either way, the worst problem is the second representative can't use their tool.

(I contacted them twice last Wednesday, and I'm sure both are tier 1 representatives.)

I asked a couple of times to the second representative about whether she can see any indication of scheduling and she said no. 

just like the congress, uscis is old, lazy, broken, dont care about its customers. If there was ever a rating, i bet it will not receive anything more 1 out of 10

duh

Filed: Citizen (pnd) Country: Germany
Timeline
Posted
11 minutes ago, James120383 said:

just like the congress, uscis is old, lazy, broken, dont care about its customers. If there was ever a rating, i bet it will not receive anything more 1 out of 10

My rating is a solid -8/10

Filed: AOS (pnd) Country: Sweden
Timeline
Posted

Just contacted ombudsman office to see what the status of our request is. They reached out to USCIS and USCIS has SIXTY DAYS to respond. It's been SIX MONTHS since our AOS was received and USCIS wants 2 more months to look it over and probably come back with some BS they are looking into it. We are so powerless in the face of this gigantic bureaucracy. 

Filed: AOS (pnd) Country: Brazil
Timeline
Posted
6 minutes ago, fromsweden said:

Just contacted ombudsman office to see what the status of our request is. They reached out to USCIS and USCIS has SIXTY DAYS to respond. It's been SIX MONTHS since our AOS was received and USCIS wants 2 more months to look it over and probably come back with some BS they are looking into it. We are so powerless in the face of this gigantic bureaucracy. 

It's the same thing about RFE. If government has a time to look at it and it's 60 days, they'll take those 60 days or even more. Something that could be simply solved they make it so hard that's not even rational or logical.

Filed: AOS (pnd) Country: Philippines
Timeline
Posted
1 minute ago, mvasantos said:

It's the same thing about RFE. If government has a time to look at it and it's 60 days, they'll take those 60 days or even more. Something that could be simply solved they make it so hard that's not even rational or logical.

I’m on Day 56 of “RFE response received” and i’m losing my damn mind.

 

I got sent an RFE for something I included in my package, which was obvious that they lost.. ☹️

Filed: AOS (pnd) Country: Brazil
Timeline
Posted
3 minutes ago, INNSU09 said:

I’m on Day 56 of “RFE response received” and i’m losing my damn mind.

 

I got sent an RFE for something I included in my package, which was obvious that they lost.. ☹️

It was the same thing for me, I sent the thing and they still sent me an RFE. Mine has been more than 60 days and apparently they don't update saying your case is fine or something, we have to wait for biometrics

Posted
23 minutes ago, fromsweden said:

Just contacted ombudsman office to see what the status of our request is. They reached out to USCIS and USCIS has SIXTY DAYS to respond. It's been SIX MONTHS since our AOS was received and USCIS wants 2 more months to look it over and probably come back with some BS they are looking into it. We are so powerless in the face of this gigantic bureaucracy. 

Yup ombudsman is more bull than USCIS.  Here is how my conversation went. 

 

Me; Its been six months since i filed AOS but no biometrics

Ombudwoman: Blah blah blah blah blah.. reading from a transcript. Your case is normal processing time of 7 months to 36 months

me: your timelines are like  the bus will arrinve anytime between 10 minutes to 4 years

Ombudwoman; blah blah blah. there is nothing we can do

me : you are a waste of time

ombudwoman; we are useless. we know that but we read from a transcript of this gigantic buffalo lazy organization 

duh

Filed: AOS (pnd) Country: Philippines
Timeline
Posted
4 minutes ago, James120383 said:

Yup ombudsman is more bull than USCIS.  Here is how my conversation went. 

 

Me; Its been six months since i filed AOS but no biometrics

Ombudwoman: Blah blah blah blah blah.. reading from a transcript. Your case is normal processing time of 7 months to 36 months

me: your timelines are like  the bus will arrinve anytime between 10 minutes to 4 years

Ombudwoman; blah blah blah. there is nothing we can do

me : you are a waste of time

ombudwoman; we are useless. we know that but we read from a transcript of this gigantic buffalo lazy organization 

I had a crappy call with a Tier 2 officer today too. He was rude to begin with and I knew it was going to be an awful call but I still rolled with it. Told him about how I’m going to lose my job soon without an EAD card even though my application had already been approved.

 

He tried giving me the “bigger picture” talk — that they’ve been getting calls from different people telling them different “excuses” as emergencies.

 

I asked him if financial loss during a pandemic isn’t dire and he said, “Well, someone didn’t die, right? So no.”

 

In the end, he told me most applicants who call are patient and polite, unlike me who is demanding.

 

I asked him how I can have patience left when I’ve been patiently waiting for 6 months of no clear action. I told him how I shouldn’t demand when USCIS had just recently raised prices sharply for immigration services but we have not seen any accountability as far as the quality of services provided.
 

I told him that while you berate applicants for not being able to patiently wait, you fail to empathize with their situations. While it might not be considered an emergency to you, the least you can do is try to understand how different situations can be life-altering and as such an emergency situation isn’t cut-throat objective. If there is nothing you can do, there’s that but don’t tell applicants not to feel frustrated with the system because we all know it’s broken.

Filed: Citizen (pnd) Country: Germany
Timeline
Posted
9 minutes ago, mat2291 said:

I had a crappy call with a Tier 2 officer today too. He was rude to begin with and I knew it was going to be an awful call but I still rolled with it. Told him about how I’m going to lose my job soon without an EAD card even though my application had already been approved.

 

He tried giving me the “bigger picture” talk — that they’ve been getting calls from different people telling them different “excuses” as emergencies.

 

I asked him if financial loss during a pandemic isn’t dire and he said, “Well, someone didn’t die, right? So no.”

 

In the end, he told me most applicants who call are patient and polite, unlike me who is demanding.

 

I asked him how I can have patience left when I’ve been patiently waiting for 6 months of no clear action. I told him how I shouldn’t demand when USCIS had just recently raised prices sharply for immigration services but we have not seen any accountability as far as the quality of services provided.
 

I told him that while you berate applicants for not being able to patiently wait, you fail to empathize with their situations. While it might not be considered an emergency to you, the least you can do is try to understand how different situations can be life-altering and as such an emergency situation isn’t cut-throat objective. If there is nothing you can do, there’s that but don’t tell applicants not to feel frustrated with the system because we all know it’s broken.

I am so sorry, that sounds like an awful experience. I'm always nervous when calling that I'll get a condescending jerk on the other line... But good for you for standing up for yourself and not taking his BS!

 

Everything you said is 100% true and maybe they should reflect on these kinds of calls and ask themselves why they get hundreds of calls with different "excuses" every day. Maybe it's time to make some changes, damnit.   

 

Also screw that guy for acting like loss of income isn't a tough situation, especially during a  pandemic. Like what the actual f? Given the potential furloughs, you'd think he'd understand and have a little more empathy.

Posted
54 minutes ago, mvasantos said:

It was the same thing for me, I sent the thing and they still sent me an RFE. Mine has been more than 60 days and apparently they don't update saying your case is fine or something, we have to wait for biometrics

My RFE request was issued on April 24, response received May 18 (status updated). I plan to call them after I'm done with biometrics (Aug 5). Without biometrics there is no point calling them, they will tell you all kinds of useless stuff but they cannot proceed with adjudication without the damn fingerprints

 
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