DNA process, please help

[Gugug4 3]

Hi Guys. I need help and guidance. I had put a post on this group in November 2019 as we were having challenges with proof of physical presence with our Consulate in Durban (South Africa). We managed to overcome the challenge and proceeded to do DNA. We did DNA on the 17th December 2019 and to date our kit hasn't reached the Lab in America. Noone from embassy is responding to our emails nor phone calls. Has anyone ever experienced something like this? Is there a way we can complain about this service from our embassy. The only communication received was that our kit went on a wrong mail and was sent the diplomatic route. This mail was sent on the 3rd January and was meant to take a week. We have had senator involved but this embassy is  ow not even responding to senators emails. Any advise or guidance will be appreciated.TIA

[Fogi 91]

On 1/22/2020 at 5:45 AM, Gugug4 said:

Hi Guys. I need help and guidance. I had put a post on this group in November 2019 as we were having challenges with proof of physical presence with our Consulate in Durban (South Africa). We managed to overcome the challenge and proceeded to do DNA. We did DNA on the 17th December 2019 and to date our kit hasn't reached the Lab in America. Noone from embassy is responding to our emails nor phone calls. Has anyone ever experienced something like this? Is there a way we can complain about this service from our embassy. The only communication received was that our kit went on a wrong mail and was sent the diplomatic route. This mail was sent on the 3rd January and was meant to take a week. We have had senator involved but this embassy is  ow not even responding to senators emails. Any advise or guidance will be appreciated.TIA

Cannot provide guidance, only my own experience. Did you pay additional for quick shipping? Do you have a tracking number? The lab I used sent me a tracking number, I was able to track the package both ways. 

[Gugug4 3]

3 hours ago, Fogi said:

Cannot provide guidance, only my own experience. Did you pay additional for quick shipping? Do you have a tracking number? The lab I used sent me a tracking number, I was able to track the package both ways. 

Thank you Fogi. We did pay for shipping and the kit was meant to be sent via fedex and it had tracking number. We started getting worried when the lab advised that kit hasn't left South Africa after 10 days of doing the testing. Tracking number still reflects that kit is in South Africa. Noone is responding to our calls and emails and it is frustrating.