Can’t create US travel docs profile

[GetOutside 164]

Hello,

 

I am in the process of completing P3 instructions for k1 visa (sydney). Instructions say for fiancé to create profile on UStraveldocs.com. We have been trying to create a new profile for Nonimmigrant visa.
 

The first half a dozen or so times we have filled out and submitted “create new profile” form, error comes up as “errors: your request cannot be processed at this time. The site administrator has been alerted. User could not be created. Please ensure first name and last name are entered as they are in your passport.” (Which they are entered correctly matching his passport.)

I then took someone else’s advice on a different VJ thread to try log in for existing user and click “forget password” to which they sent a temporary password. We try the temp password and it says ”error: unable to validate captcha. Please try again.” this happens for about a dozen times. 

 

We then go back to new user-create new profile.  Again, “error: unable to validate captcha. Please try again.” Well, about 30 tries later, still the same error message. I don’t think we are dumb enough to not know how to read and enter 5 captcha letters at a time. Anyone else have this problem? Not sure what to do. There is no tech support number. We have both tried on different devices (smart phone, tablet, computers) to which nothing being resolved. This has been the course over 2 days. 

[Kerege 3]

Did you figure it out. Having the same problem today

[GetOutside 164]

55 minutes ago, Kerege said:

Did you figure it out. Having the same problem today

I emailed them with my problem and they didn't even acknowledge the question or concern, so they were useless. On the fourth day (and probably 100 sign in attempts), it fortunately just worked. Once we were signed in, we made sure to fill everything out right then in case we couldn't log back in for a while. I'm not sure what the problem was, but it just kept sending me in a circle with all the different errors. I hope yours will work automatically for you soon. 

[Kerege 3]

4 minutes ago, Jsg2016 said:

I emailed them with my problem and they didn't even acknowledge the question or concern, so they were useless. On the fourth day (and probably 100 sign in attempts), it fortunately just worked. Once we were signed in, we made sure to fill everything out right then in case we couldn't log back in for a while. I'm not sure what the problem was, but it just kept sending me in a circle with all the different errors. I hope yours will work automatically for you soon. 

Yes I figured it out. I sent a forgot password request and it sent a temporary password to my email and then I was able to log in and all my husbands information was already there on his profile.