Global Entry with different GC Name & Passport Name

[GP1977 288]

2 hours ago, Alekezam said:

This is only true if the GC recipient does not request for a last name change at the interview prior to receiving an decision on their case. During our interview the officer asked if we would like to change my wife's last name from her maiden to mine to which we yes so the GC she now has is under my last name. Everything from her SS to her driver's license is now under my last name. Her passport is still in her maiden name. And the original K1 Visa is in her maiden name. 

 

When filling out the application for Global Entry nowhere does it definitively give you the option of choosing what last name is going to be registered in their system. So I don't think you can really make that choice based on what we filled out in the application process.  It only asks you to provide information for specific documents (GC, passport, etc.) with no indicators stating  what name is going to be used. Maybe I missed something but I wasn't able to find any. Our GE interview is next month so my plan is to ask the officer what he/she recommends we do or if that's even a choice we can make. 

 

Another thing of note is that interview openings are sporadic at best. I live in Houston and when I got my GE 8 years ago no one was applying so it was a breeze to get an interview at the airport. Now, there are no openings in the near future and even if there was you can no longer get to the office without buying a plane ticket and getting past security. Be prepared to either fly to another city for the best dates or do a walk in at one of the major airports as you return from an international flight (this option doesn't work for domestic flights). 

 

Oh and one last thought. I used a MileagePlus Explorer card and did not go through the portal and was still immediately refunded the application fee. Apparently, the card automatically recognizes origin of the fee. Just thought I'd share our experience so ymmv. If you want to be safe it would probably be best to go through the portal. 

THanks how long did it take for your wife to be approved conditionally for the GE Card?  

[Lil bear 4,261]

17 hours ago, Paul & Mary said:

Yes insert green card or enter A#.     gc is tied to passport, passport tied to global entry

My experience in DFW .. GE is now done  using facial recognition software. No documents at all needed on the scanner. Travel docs the shown to the CBP officer as you go through 

[GP1977 288]

So update for those of you that may encounter this in the future - I started filling out the application with my wife and we put in her maiden name on the GE application and get the following error message once we put in her GC details.

 

"The name or date of birth entered on your U.S. Passport or Permanent Resident Card, does not match the Profile on this account."

 

I even tried deleting it and starting all over again and using the name in the passport, but it still wont let me do that.  The name must match what is in the US Passport or Permanent Resident Card.

 

 

[cculbertson81 43]

22 hours ago, EG&XY said:

As a clarification, while ROC is pending I think that you can still use GE, you just can’t use the kiosks. Instead you have to use the GE card to skip ahead of the line to see an officer.

I have a further clarification on the ROC period and using GE. My CR1 wife had her GE interview last month and I specifically asked the interviewing officer about the ROC period and GE and he said that you still can proceed to the GE kiosks and scan your permanent resident card, but you will get an X on the receipt and proceed to the nearest officer in the GE line so they can verify the extension letter. GE will still be worth having as you still bypass the general immigration line.

[Alekezam 162]

1 hour ago, GP1977 said:

THanks how long did it take for your wife to be approved conditionally for the GE Card?  

It took less than a week from the time we applied to the time conditional approval was made. 

[ineedadisplayname 501]

On 1/14/2020 at 12:29 PM, GP1977 said:

Has anyone here applied for Global Entry with a different name in their passport and Green Card.  My wife got approved for her GC today and she will be applying for GE once she receives her GC.

 

If you have been in a similar situation, which name did you use on the the Global Entry application?   Her maiden name is still listed on her Ukrainian passport and for a number of reasons it is much easier to keep it that way - its a pain in the a** to change it in Ukraine and it doesn't really matter.   However, in the US she wants to use her married name and thats what her GC is listed as.   If anyone else has been in a similar situation before, please advise and thank you for your help!

 

Just dont forget that the GE interview is very very backlogged. At least here in St. louis. 

She could finish up the GE registration when coming back from an international flight during the week and between the TSA working hours... So that is also not easy.

 

I think you could call the GE program and see if they can help you with your issue. 

 

I would use the married name since u need to use the GC on the machine even thought the instructions will say use passport. 

[ineedadisplayname 501]

16 minutes ago, cculbertson81 said:

I have a further clarification on the ROC period and using GE. My CR1 wife had her GE interview last month and I specifically asked the interviewing officer about the ROC period and GE and he said that you still can proceed to the GE kiosks and scan your permanent resident card, but you will get an X on the receipt and proceed to the nearest officer in the GE line so they can verify the extension letter. GE will still be worth having as you still bypass the general immigration line.

Can confirm. The officer said the same thing to me during the interview.

[Alekezam 162]

1 hour ago, Lil bear said:

My experience in DFW .. GE is now done  using facial recognition software. No documents at all needed on the scanner. Travel docs the shown to the CBP officer as you go through 

Let me further clarify because this is a bit misleading unless they've changed something recently. 

 

I've traveled internationally 4 or 5 times a year dating back to when I first received my GE 8 years ago and what happens is you scan your passport at the kiosk and it then takes a photo of your face and prints out a receipt showing said photo. I highly doubt it is running facial recognition but rather just taking a photo for record keeping purposes. You'll notice that 75% of the time that unless you are looking directly at the camera and perfectly positioned the photo will cut half your face off. I know this cause that used to always happen to me until I got familiarized to where I need to position myself and face to get a complete picture. During the times I didn't get it right I was always submitting a printed receipt with only half my face showing to the officer and they never once said anything.

 

So yeah, you need one of two documents, a US Passport or GC. You must have left out the part where you inserted your passport/GC. 

 

 

Edited January 15, 2020 by Alekezam
Mistake

[Lil bear 4,261]

12 minutes ago, Alekezam said:

Let me further clarify because this is a bit misleading unless they've changed something recently. 

 

I've traveled internationally 4 or 5 times a year dating back to when I first received my GE 8 years ago and what happens is you scan your passport at the kiosk and it then takes a photo of your face and prints out a receipt showing said photo. I highly doubt it is running facial recognition but rather just taking a photo for record keeping purposes. You'll notice that 75% of the time that unless you are looking directly at the camera and perfectly positioned the photo will cut half your face off. I know this cause that used to always happen to me until I got familiarized to where I need to position myself and face to get a complete picture. During the times I didn't get it right I was always submitting a printed receipt with only half my face showing to the officer and they never once said anything.

 

So yeah, you need one of two documents, a US Passport or GC. You must have left out the part where you inserted your passport/GC. 

 

 

Nope. Recent change .... last 1/4 of last year in DFW at least. No documents on scanner at all. Kiosk takes the photo, brings up your name , flight details etc ... usual statements about what your travel etc .. and then spits out the docket to take to the CBP officer 

 

ive entered through DFW 3 times now doing this 

Edited January 15, 2020 by Lil bear

[Alekezam 162]

7 minutes ago, Lil bear said:

Nope. Recent change .... last 1/4 of last year in DFW at least. No documents on scanner at all. Kiosk takes the photo, brings up your name , flight details etc ... usual statements about what your travel etc .. and then spits out the docket to take to the CBP officer 

 

ive entered through DFW 3 times now doing this 

That's awesome. A welcome change indeed. 

 

Thanks for the info. Hope they are doing that in Houston now. I haven't left the country in the last few months but will be in May so I'll report my experience back when I do!

[cculbertson81 43]

6 minutes ago, Lil bear said:

Nope. Recent change .... last 1/4 of last year in DFW at least. No documents on scanner at all. Kiosk takes the photo, brings up your name , flight details etc ... usual statements about what your travel etc .. and then spits out the docket to take to the CBP officer 

 

ive entered through DFW 3 times now doing this 

This is accurate. CPB is performing rollouts of automated facial recognition (marketed as Simplified Arrival) to match up travelers with their travel documents. This was also rolled out at DTW at the end of September.

 

https://www.cbp.gov/newsroom/national-media-release/cbp-launches-facial-recognition-technology-detroit-metro-airport

[cculbertson81 43]

36 minutes ago, ineedadisplayname said:

Just dont forget that the GE interview is very very backlogged. At least here in St. louis. 

The backlog does indeed vary. We did our interviews at the Niagara Falls enrollment center since it's only a 1.5 hour drive away and a good excuse to go see the falls and shopping outlets, and the waits for interviews were extremely short. We could have done a next-day appointment after receiving conditional approval, but it was easier for us to wait a little longer for a Saturday appointment which had availability about 3 weeks out. The availability is still the same as of today. It certainly is worthwhile to look at a few different "nearby" enrollment centers to see which has the best availability. You can even make a trip of it if time allows.

[jxn 86]

On 1/15/2020 at 12:33 PM, GP1977 said:

So update for those of you that may encounter this in the future - I started filling out the application with my wife and we put in her maiden name on the GE application and get the following error message once we put in her GC details.

 

"The name or date of birth entered on your U.S. Passport or Permanent Resident Card, does not match the Profile on this account."

 

I even tried deleting it and starting all over again and using the name in the passport, but it still wont let me do that.  The name must match what is in the US Passport or Permanent Resident Card.

 

 

Can you clarify what you mean by this? I'm helping someone apply for Global Entry and her green card / married name is different from her maiden name, but that has never been an impediment for international travel. But she gets the same error on the Global Entry application and I don't know why.

[GP1977 288]

5 hours ago, jxn said:

Can you clarify what you mean by this? I'm helping someone apply for Global Entry and her green card / married name is different from her maiden name, but that has never been an impediment for international travel. But she gets the same error on the Global Entry application and I don't know why.

When you fill out the application use the name on the Green Card.  My wife has a Ukrainian passport with her maiden name in it but GC is in her married name. 

 

We had the interview a few months ago and it isn't a problem.  GE is tied to the GC so go use that and you will be good to go.

 

Best of luck!

 

[jxn 86]

15 hours ago, GP1977 said:

When you fill out the application use the name on the Green Card.  My wife has a Ukrainian passport with her maiden name in it but GC is in her married name. 

 

We had the interview a few months ago and it isn't a problem.  GE is tied to the GC so go use that and you will be good to go.

 

Best of luck!

 

Thank you! Just to clarify, can you explain where to put the name as you're mentioning? I'm on the website now (and I did it for myself last year, but I'm a U.S. citizen so the documentation was more straightforward), and here is the process for a green card holder as I understand it.

 

It asks for your citizenship(s). If you are not a U.S. citizen, you put your nationality in there and it asks for your name exactly as it appears on your foreign passport. So obviously for someone who changed her name upon marriage and has her green card in her married name that doesn't match her passport, you enter it exactly as it appears on the passport because that's what the instructions say.

 

Then it asks for proof of permanent residency and proof of ability to enter the U.S. These are both the green card. It asks you to put your name exactly as it appears on the green card. So in this case it's the married name. And because the green card only shows middle initial, you put exactly that. "First M Last."

 

The very first part of the TTP account creation is the account profile. The instructions here say: "Please use your full name as it appears on your passport (if you have one). If a second or middle name is included in the Given/first name on your passport, it must also be included here." To clarify, is this where you say to use married / green card name, even though it goes against what the instructions say?

 

Thank you for any additional clarity!