AOS Fee Payment Error Since October 2019

[Haroon652 0]

Make Payment button to continue:
• An error occurred while submitting your payment.
Please try again later. DB error occured rolling
back: Service Fee 000001248428 has an active payment

Tried many many times but error is still there.

 

Has anyone have faced this issue? Error since October 2019. Contacted NVC but they have no idea about this error? 

[saladboye 166]

5 hours ago, Haroon652 said:

Make Payment button to continue:
• An error occurred while submitting your payment.
Please try again later. DB error occured rolling
back: Service Fee 000001248428 has an active payment

Tried many many times but error is still there.

 

Has anyone have faced this issue? Error since October 2019. Contacted NVC but they have no idea about this error? 

disable adblock/ pihole whatever you have on browser.

DO not attempt it on mobile

use firefox if you can, chrome bugs out

[Haroon652 0]

But applicant fee was paid the same way. Same browser.  Same computer

Edited December 18, 2019 by Haroon652

[GBrowser 0]

YES Haroon, I have been experiencing this same error since September when trying to pay the Application Processing Fee and the Affidavit of Support fee. NVC customer support has been useless and uninterested in fixing the problem. I have tried mailing in my payment as a cashier's check and the NVC just returned it and said "please pay online" which I cannot do. My lawyer has tried contacting them multiple times, I have tried contacting them multiple times. All we get is a copy-pasted response from NVC saying "if you're having trouble, try Internet Explorer!"

 

This error has nothing to do with your web browser. I have tried all browsers, tried different computers, different bank accounts, it's the same error every time. Until the NVC is willing to investigate the issue (they are not) or allow payment via mail (they are not), my case appears to be permanently stalled. Maybe forever. Very sad and very frustrating.

 

I can find other posts online where people are complaining about receiving these same errors, and not a single post from anyone who ever got the problem successfully resolved. Good luck friend. If you ever do find a resolution or any more helpful information, please come back and post it here to help me out. I will do the same for you.

 

These are my error messages:

 

Affidavit of Support (AOS) Fees payment error:

An error occurred while submitting your payment. Please try again later. DB error occured rolling back: Service Fee 000036308035 has an active payment. This payment cancelled.

 

IV Application Processing Fees payment error:

An error occurred while submitting your payment. Please try again later. DB error occured rolling back: Service Fee 000036308036 has an active payment. This payment cancelled.

 

Edited December 20, 2019 by GBrowser

[Haroon652 0]

Please help if anyone has been able to remove this error

[Halley 6]

To pay the NVC fees, you must have access to a U.S. bank account. In addition, only a cashier’s check or money order will be accepted; no personal checks accepted. Useful information about the cashier’s check or money order:

• Make payable to the U.S. Department of State.
• Pay the exact amount listed on the fee invoice.
• Write your NVC case number on the memo line.
• Mail the payment and invoice to:
  NVC Fee Processing Center
  P.O. Box 790136
  St. Louis, MO 63179-0136

[Haroon652 0]

But NVC Helpline say that they only accept fee online. No other way.

[MikiMo 3]

12 hours ago, Haroon652 said:

But NVC Helpline say that they only accept fee online. No other way.

 

On 12/18/2019 at 2:15 AM, Haroon652 said:

Make Payment button to continue:
• An error occurred while submitting your payment.
Please try again later. DB error occured rolling
back: Service Fee 000001248428 has an active payment

Tried many many times but error is still there.

 

Has anyone have faced this issue? Error since October 2019. Contacted NVC but they have no idea about this error? 

My father has been in the same limbo since May. He's called like a thousand times, submitted a ton public inquiry requests, done everything and no resolution. Calling customer support has not been helpful. They have not clue what's going on and just respond with scripted messages. He's talked to supervisors who have provided conflicting information. i.e. Issue forwarded to Technical Team wait 5 weeks, after 5 weeks nothing. Issue is now being handled by State Department so you have wait, etc... He's is currently stuck since they don't allow money order or check. One thing he's noticed is that no one seems to care.

[MikiMo 3]

He's not thinking of going through the Congressional representative for guidance on what to do next and possibly request them to send a mail to the state department

[Haroon652 0]

Thank you for your guidence in this matter. If your father is successful in resolving the payment error please message me the solution.

[MikiMo 3]

On 12/19/2019 at 6:15 PM, GBrowser said:

YES Haroon, I have been experiencing this same error since September when trying to pay the Application Processing Fee and the Affidavit of Support fee. NVC customer support has been useless and uninterested in fixing the problem. I have tried mailing in my payment as a cashier's check and the NVC just returned it and said "please pay online" which I cannot do. My lawyer has tried contacting them multiple times, I have tried contacting them multiple times. All we get is a copy-pasted response from NVC saying "if you're having trouble, try Internet Explorer!"

 

This error has nothing to do with your web browser. I have tried all browsers, tried different computers, different bank accounts, it's the same error every time. Until the NVC is willing to investigate the issue (they are not) or allow payment via mail (they are not), my case appears to be permanently stalled. Maybe forever. Very sad and very frustrating.

 

I can find other posts online where people are complaining about receiving these same errors, and not a single post from anyone who ever got the problem successfully resolved. Good luck friend. If you ever do find a resolution or any more helpful information, please come back and post it here to help me out. I will do the same for you.

 

These are my error messages:

 

Affidavit of Support (AOS) Fees payment error:

An error occurred while submitting your payment. Please try again later. DB error occured rolling back: Service Fee 000036308035 has an active payment. This payment cancelled.

 

IV Application Processing Fees payment error:

An error occurred while submitting your payment. Please try again later. DB error occured rolling back: Service Fee 000036308036 has an active payment. This payment cancelled.

 

Hello, you sound like you are giving up on this? Are you working this out with your lawyer or you've given up?

[MikiMo 3]

I've talked to the NVC supervisors and they told me my issue was forwarded to the help desk/IT team and just have to wait. Was also told there are other people having the same issue. They can't know that you are having the issue until you submit a public inquiry issue on the NVC site with screen shots and explanation of when the issue happens. Frankly speaking, they should know this already but anyway, being in a desperate situation, you just have to do what you are told.

[Mutasim 0]

مرحبا كيف الحال 

اريد ان أعرف كيف تم حل مشكلتك في دفع الرسوم الى NVC 

[Lil bear 4,230]

16 hours ago, Mutasim said:

مرحبا كيف الحال 

اريد ان أعرف كيف تم حل مشكلتك في دفع الرسوم الى NVC 

As per TOS, english only in the main forums please 😁