NVC Filers - December 2019

[Sinka13 144]

Also waiting for DQ, submitted everything 11/22 ☹️Nothing yet

[Kani2015 85]

Hey everyone so I paid my IV bill on 12/12 and it was taken out of my bank 12/16. However, my IV bill still says "In Process." I just got off the phone with NVC and they said I have to fill out an inquiry form and attach two screenshot (one showing the bill is in process and the other showing that the fee was taken out of  my bank account.) I asked her if it's going to take a long time for the to respond and she said, they answer in order they received, and it will probably take at least a month!! And that's just for them to respond! Who knows if they will even fix the issue when they respond. I'm so upset right now. Has this happened to anyone else? Is there a quicker way to resolve this? 

[Sinka13 144]

18 minutes ago, Kani2015 said:

Hey everyone so I paid my IV bill on 12/12 and it was taken out of my bank 12/16. However, my IV bill still says "In Process." I just got off the phone with NVC and they said I have to fill out an inquiry form and attach two screenshot (one showing the bill is in process and the other showing that the fee was taken out of  my bank account.) I asked her if it's going to take a long time for the to respond and she said, they answer in order they received, and it will probably take at least a month!! And that's just for them to respond! Who knows if they will even fix the issue when they respond. I'm so upset right now. Has this happened to anyone else? Is there a quicker way to resolve this? 

Had exactly same issue, call again. The email inquiry doesn't do anything. We sent an email, nothing changed for 3 days. We called again and got a response that they would get it to the supervisor and it was fixed in a day. 

[Knightgame185 65]

19 minutes ago, Kani2015 said:

Hey everyone so I paid my IV bill on 12/12 and it was taken out of my bank 12/16. However, my IV bill still says "In Process." I just got off the phone with NVC and they said I have to fill out an inquiry form and attach two screenshot (one showing the bill is in process and the other showing that the fee was taken out of  my bank account.) I asked her if it's going to take a long time for the to respond and she said, they answer in order they received, and it will probably take at least a month!! And that's just for them to respond! Who knows if they will even fix the issue when they respond. I'm so upset right now. Has this happened to anyone else? Is there a quicker way to resolve this? 

 

because of the holidays it might take a while but otherwise it usually should take a week after you pay your bill for it to be approved. 

[Kani2015 85]

2 minutes ago, Sinka13 said:

Had exactly same issue, call again. The email inquiry doesn't do anything. We sent an email, nothing changed for 3 days. We called again and got a response that they would get it to the supervisor and it was fixed in a day. 

Oh thank you so much! That just made me feel so much better! Is there anything you said to make them get you to the supervisor?

[Kani2015 85]

3 minutes ago, Knightgame185 said:

 

because of the holidays it might take a while but otherwise it usually should take a week after you pay your bill for it to be approved. 

Maybe it will still just randomly change to paid, I'm just concerned because this should be a computer issue, not like a short staff issue. I'll keep checking!

[Sinka13 144]

32 minutes ago, Kani2015 said:

Oh thank you so much! That just made me feel so much better! Is there anything you said to make them get you to the supervisor?

Nothing special, we just called second time and asked the same question that our payment got stuck although bank told us it was charged. She was really sweet and responded that she would let her supervisor know. It was changed to paid in couple hours after the call. 

Edited December 26, 2019 by Sinka13

[LilyJ 1,258]

1 hour ago, Wonder cheese said:

Thanks for the reply, do you think its smarter to re-upload now or just wait for them to review it ?

Since it’s almost certain they’ll reject it because of the e-signature, I would save yourself time (whether it’s just a few weeks or a few days saved) and upload the fixed one now 

[Sinka13 144]

OMG I was just complaining that we got stuck in the process for so long and we got email request for additional document. Well at least they checked our case and accepted AOS document. The problem is we can't open messages fro them on the ceac cite. Anyone knows what to do? 

[foofooabla 43]

3 minutes ago, Sinka13 said:

OMG I was just complaining that we got stuck in the process for so long and we got email request for additional document. Well at least they checked our case and accepted AOS document. The problem is we can't open messages fro them on the ceac cite. Anyone knows what to do? 

You have to click it and let it load for like 3-5 minutes. that usually works for me. 

[Sinka13 144]

Just now, wifidolly said:

You have to click it and let it load for like 3-5 minutes. that usually works for me. 

Thank you so much. We are waiting for second message from 2. Maybe anyone got an issue when husband is unemployed but need proof if it ? 

 

Additional support documentation is required. Please submit proof of current employment.

[santidzi 27]

On 12/24/2019 at 2:19 PM, Duke & Marie said:

Ugh we’re still waiting on initial review and submitted 11/14

We submitted on the 14th too. Still waitinig. 

[Kani2015 85]

15 minutes ago, Sinka13 said:

Nothing special, we just called second time and asked the same question that our payment got stuck although bank told us it was charged. She was really sweet and responded that she would let her supervisor know. It was changed to paid in couple hours after the call. 

Thank you so much for your advice! I just called again and another woman answer and she said: Oh, well, it's paid on my end. And I don't know what she did but as I re-logged into CEAC with her on the phone, it changed to paid!! That's such a relief! For future reference: anyone who has this same issue, I called the normal number for NVC, pressed 1 for English and then I pressed number 5 (this was the option where it said to press number 5 if you were told to upload electronically to CEAC). I don't know if the number you press necessarily matters but the woman I got was very helpful and she took the time to log in from her end, look at my account, and explain everything to me. 👍

[Sinka13 144]

Just now, Kani2015 said:

Thank you so much for your advice! I just called again and another woman answer and she said: Oh, well, it's paid on my end. And I don't know what she did but as I re-logged into CEAC with her on the phone, it changed to paid!! That's such a relief! For future reference: anyone who has this same issue, I called the normal number for NVC, pressed 1 for English and then I pressed number 5 (this was the option where it said to press number 5 if you were told to upload electronically to CEAC). I don't know if the number you press necessarily matters but the woman I got was very helpful and she took the time to log in from her end, look at my account, and explain everything to me. 👍

Congratulations!

[Sinka13 144]

Also could anyone tell is there any way to get another RFE for documents they already approved? Or they documents they requested should be enough to not get any other?