Brooklyn Field Office in New York

[hamlet2012 1]

Hello! A response about my case has been continually delayed since July 2019. USCIS is always telling me that they (even the Tier 2 officer's supervisor) cannot do anything for me because the Brooklyn Field Office makes decisions about our case. And annoyingly, New York City does not have InfoPass. However, USCIS has never given me an email or phone number for the Brooklyn Field Office (a Tier 2 officer hung up on me as I was asking about this). I know it is a physical building (26 Federal Plaza) but I have no idea if I can just show up and ask to speak to someone. Has anyone ever tried? Did you manage to speak to someone who could help you? Any advice is much appreciated, thank you. 

[arken 4,197]

It is highly unlikely you can simply show up and ask about a case. Asking about a case is done thru customer service that’s why they may have hung up on you if you kept asking email or phone number of a field office. The max Tier 2 officer does in general is look into in more detail and open a service request for you and you will get a response at some point. They cannot process a case by themselves.

 

 

[Ring of The fire 55]

On 12/2/2019 at 1:49 PM, hamlet2012 said:

Hello! A response about my case has been continually delayed since July 2019. USCIS is always telling me that they (even the Tier 2 officer's supervisor) cannot do anything for me because the Brooklyn Field Office makes decisions about our case. And annoyingly, New York City does not have InfoPass. However, USCIS has never given me an email or phone number for the Brooklyn Field Office (a Tier 2 officer hung up on me as I was asking about this). I know it is a physical building (26 Federal Plaza) but I have no idea if I can just show up and ask to speak to someone. Has anyone ever tried? Did you manage to speak to someone who could help you? Any advice is much appreciated, thank you. 

What’s you case ? Is it a aos or n400? When did u file ?