NVC IVR won't connect to agent

[Bking 136]

Hi guys,

 

So something weird has been happening for the last 2 weeks. Every time my wife calls (up to today) we've been unable to connect to the waiting queue for an NVC customer care representative. We've been calling because the I130 was approved 7/31 and we haven't heard anything. USCIS said on 9/23 our case was 'in transit' but we can't confirm with NVC if it was received.

 

Is something wrong with their phones?

[CH Saab 49]

Keep hanging up until you hear customer service reps are available from 7am to 12pm eastern standard if you do not hear this message you won't be able to talk to anyone and system will end the call 

 

Good luck wait time can be anywhere from 30 minutes to 1 and half hour

[dwheels76 5,468]

1 hour ago, Bking said:

Hi guys,

 

So something weird has been happening for the last 2 weeks. Every time my wife calls (up to today) we've been unable to connect to the waiting queue for an NVC customer care representative. We've been calling because the I130 was approved 7/31 and we haven't heard anything. USCIS said on 9/23 our case was 'in transit' but we can't confirm with NVC if it was received.

 

Is something wrong with their phones?

Well for the last week NVC has been down and I am sure they aren't talking too many calls. All you can do is keep calling. man it took 2 months for USCIS to send your petition that's terrible. Well sent on 9/23 expect receipt was about 9/30 or so. So 6 weeks from that date you will have a case#.

But do keep calling to verify it's received.

[Bking 136]

51 minutes ago, CH Saab said:

Keep hanging up until you hear customer service reps are available from 7am to 12pm eastern standard if you do not hear this message you won't be able to talk to anyone and system will end the call 

 

Good luck wait time can be anywhere from 30 minutes to 1 and half hour

We have been, at one point calling 13 times straight and it still cut us off. Will keep trying thank you!

[Bking 136]

1 minute ago, dwheels76 said:

Well for the last week NVC has been down and I am sure they aren't talking too many calls. All you can do is keep calling. man it took 2 months for USCIS to send your petition that's terrible. Well sent on 9/23 expect receipt was about 9/30 or so. So 6 weeks from that date you will have a case#.

But do keep calling to verify it's received.

Well that's a new perspective, thank you. So that would be about the first week of November? We will try!

[dwheels76 5,468]

59 minutes ago, Bking said:

Well that's a new perspective, thank you. So that would be about the first week of November? We will try!

Follow the case creation so you can see what date they are working on. https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/after-petition-approved/begin-nat-visa-center.html

 

Current case file creation time:

Current case creation time frame: As of 15-OCT-2019, we are working on cases that were received from USCIS on 18-SEP-2019.

Once USCIS approves your I-797, they will send your case to the National Visa Center (NVC) for processing. At NVC, we will create your visa case and enter the data from your petition into the system.

After creating your case, we will send you instructions for processing, as well as a Welcome Letter that includes your Case Number and Invoice ID. You will use these numbers to log into our Consular Electronic Application Center (https://ceac.state.gov).

IMPORTANT: Keep your Welcome Letter in a safe place, as you will need this information to log into CEAC throughout the entire visa process.

Take this time to review the types of required civil documents and how to find them, plus information about what forms and information your petitioner needs to prove he or she can financially support you.

[Bking 136]

1 hour ago, dwheels76 said:

Follow the case creation so you can see what date they are working on. https://travel.state.gov/content/travel/en/us-visas/immigrate/the-immigrant-visa-process/after-petition-approved/begin-nat-visa-center.html

 

Current case file creation time:

Current case creation time frame: As of 15-OCT-2019, we are working on cases that were received from USCIS on 18-SEP-2019.

Once USCIS approves your I-797, they will send your case to the National Visa Center (NVC) for processing. At NVC, we will create your visa case and enter the data from your petition into the system.

After creating your case, we will send you instructions for processing, as well as a Welcome Letter that includes your Case Number and Invoice ID. You will use these numbers to log into our Consular Electronic Application Center (https://ceac.state.gov).

IMPORTANT: Keep your Welcome Letter in a safe place, as you will need this information to log into CEAC throughout the entire visa process.

Take this time to review the types of required civil documents and how to find them, plus information about what forms and information your petitioner needs to prove he or she can financially support you.

I have been using it but before I did not have a send date as I assume it was sent on 7/31 so at least know I know.

[Bking 136]

Hey guys just an update NVC answered today and told us the case was received on October 15!!!😁😁😁😁

[JFH 12,190]

*~*~*question concerning the phone system at the NVC moved from “IR-1/CR-1 process and procedures” to “NVC”*~*~*

[dwheels76 5,468]

2 hours ago, Bking said:

Hey guys just an update NVC answered today and told us the case was received on October 15!!!😁😁😁😁

Awesome. Now I know you will be watching like a hawk.

[Bking 136]

1 hour ago, dwheels76 said:

Awesome. Now I know you will be watching like a hawk.

Yup, hoping to get some good news in short order

[Sea Leslie 430]

On 10/17/2019 at 5:05 PM, Bking said:

Well that's a new perspective, thank you. So that would be about the first week of November? We will try!

I  was approved on 9/27 - USCIS mailed petition on 10/9 - After being on hold for 55 mins today, I was told that the NVC received our petition 10/17. But no case number as been assigned yet.

[Bking 136]

1 hour ago, Sea Leslie said:

I  was approved on 9/27 - USCIS mailed petition on 10/9 - After being on hold for 55 mins today, I was told that the NVC received our petition 10/17. But no case number as been assigned yet.

We've decided to try doing a weekly call to see if we can get the case number over the phone seeing as just sitting and waiting didn't with too well the first time. Happy for you though!

[Sea Leslie 430]

1 minute ago, Bking said:

We've decided to try doing a weekly call to see if we can get the case number over the phone seeing as just sitting and waiting didn't with too well the first time. Happy for you though!

When was the last time that you called?

[Bking 136]

2 minutes ago, Sea Leslie said:

When was the last time that you called?

Last week Friday when we got the confirmation it was received