Non delivery of EAD

[taymayellis 0]

My Post completely OPT was approved on August 15th. I received my approval notice and my SSN but I never received my EAD card. Since the beginning of September I have put in 4 service requests, spoken to tier 2 officers, and they still haven’t even produced my card. My initial status online around August 13 changed to “new card being produced” then it changed to “case approved”. Apparently they made my card and there was a mistake on it and no one reprinted it. I’m nearing the end of my 90 days of unemployment, and have a job offer to start October 28th. USCIS told me I am allowed to accept employment But it is up to the employer whether they want to hire me without the card or not  and my school printed me something off that shows my status is active with my employment ID on it, but HR at the new job says they aren’t sure if they are can hire me without the EAD, so they have sent the only documents I had to their legal team. Has anyone else been in this situation? Is there anything else I can do? I’m allowed to put in another service request on Tuesday October 15th, but so far none of the service requests have worked  any info is greatly appreciated.