Ceac Check Case Status (Error Message)

[Life is Life 1]

Hello! This is the 3rd day that my wife and me have been trying to check the status of our case (on the Ceac Website). We type in the our correct case number and the correct captcha code, but we keep on getting the same error message and we can’t check our status. Is it a problem with the entire Ceac Website, or is it for certain countries? Does anyone know what is going on here? We are a bit worried. Our case is at the US Embassy in Ghana. Thanks!

Edited September 24, 2019 by Travel is life
Needed to add an extra question

[can2us_ 14]

2 minutes ago, Travel is life said:

Hello! This is the 3rd day that my wife and me have been trying to check the status of our case (on the Ceac Website). We type in the our correct case number and the correct captcha code, but we keep on getting the same error message and we can’t check our status. Is it a problem with the entire Ceac Website, or is it for certain countries? Does anyone know what is going on here? We are a bit worried. Our case is at the US Embassy in Ghana. Thanks!

I'm having the same issue and I've seen it reported elsewhere on the forums.

 

I am curious if anyone has spoken with NVC about this, and if so, when they'll have it fixed.

[Life is Life 1]

3 minutes ago, can2us_ said:

I'm having the same issue and I've seen it reported elsewhere on the forums.

 

I am curious if anyone has spoken with NVC about this, and if so, when they'll have it fixed.

 

4 minutes ago, can2us_ said:

I'm having the same issue and I've seen it reported elsewhere on the forums.

 

I am curious if anyone has spoken with NVC about this, and if so, when they'll have it fixed.

In what country is your case in? Mine is at the US Embassy in Ghana. I was wondering if this was an issue with the whole website itself, or just coming from certain countries.

[can2us_ 14]

10 minutes ago, Travel is life said:

 

In what country is your case in? Mine is at the US Embassy in Ghana. I was wondering if this was an issue with the whole website itself, or just coming from certain countries.

My case is in Canada. I think the issue is with the whole website.

[AMB 7]

Hopefully it gets fixed soon

[Team A Forever 59]

It's probably a website issue. I was having the same issue.

[Ajk3visa 12]

2 hours ago, Travel is life said:

Hello! This is the 3rd day that my wife and me have been trying to check the status of our case (on the Ceac Website). We type in the our correct case number and the correct captcha code, but we keep on getting the same error message and we can’t check our status. Is it a problem with the entire Ceac Website, or is it for certain countries? Does anyone know what is going on here? We are a bit worried. Our case is at the US Embassy in Ghana. Thanks!

My case is in the Netherlands and I'm facing the same issue since last week. 

[Life is Life 1]

2 hours ago, can2us_ said:

My case is in Canada. I think the issue is with the whole website.

Do you think calling NVC would do any good?

[can2us_ 14]

1 minute ago, Travel is life said:

Do you think calling NVC would do any good?

It's hard to say. From what I can tell, calling NVC rarely amounts to anything. Although in this case, hopefully someone has notified them so they're aware of the issue. 

[Ajk3visa 12]

4 minutes ago, Travel is life said:

Do you think calling NVC would do any 

It might work if they asnwered your call. Try to call them or ask your lawyer to call them if you have a lawyer. I'm planning to email my lawyer again tomorrow for a follow up with the US embassy because my file is probably  with the US emabassy since its expedited since last week but no update yet from both NVC or the embassy. I emailed my lawyer yesteday but she never replied since yesterday which is weird to me cuz she always replies in the same day. I need to know whats going on because i am waiting for an instructions from the embassy to schedule my medical and interview. 

[can2us_ 14]

CEAC is working again for me. Hopefully it's working for everyone else too.

[TheLedgerFiles 78]

Its finally working for me as well!