NVC has sent email that visa processing is cancelled

[Blèwu 0]

Hello everyone, 

I need help for a situation a friend is going through with NVC.

After submitting civil docs for DV 2019 on CEAC he has been asked to submit police clearance. He did that in about a week because of the translation and he got email that he can not continue anymore with the process and that is cancelled. The reason the agent has given is he didn't send the docs quick. He got that email since the end of July 2019. NVC didn't send any official letter than the simple email. After contacting the embassy here in Togo, they said they can't do anything other than what NVC said. 

What can he do? Someone went through the same situation? Is there any solution for this? 

Edited September 10, 2019 by Blèwu

[SusieQQQ 11,587]

NVC doesn't deal with DVs. Do you mean he sent to KCC? Because of the new document submission process, things do take a bit longer than before. In my understanding, the last interviews for DV2019 (to take place in September) were all scheduled by the end of July so yes if his documents had not been processed by then he may have missed out - I have heard a couple of other similar reports. I'm not sure (other than this is the first year they're doing it and they are probably learning as they go along) why KCC does not seem to have given deadlines for document submission. Other than calling KCC to plead his case - I don't know what he can try. The embassy cannot schedule the interview without the case file from KCC.

Edited September 10, 2019 by SusieQQQ

[Blèwu 0]

7 hours ago, SusieQQQ said:

NVC doesn't deal with DVs. Do you mean he sent to KCC? Because of the new document submission process, things do take a bit longer than before. In my understanding, the last interviews for DV2019 (to take place in September) were all scheduled by the end of July so yes if his documents had not been processed by then he may have missed out - I have heard a couple of other similar reports. I'm not sure (other than this is the first year they're doing it and they are probably learning as they go along) why KCC does not seem to have given deadlines for document submission. Other than calling KCC to plead his case - I don't know what he can try. The embassy cannot schedule the interview without the case file from KCC.

Thank you for your reply and advice. I will let him know as soon as possible.

And you are right it is KCC.