Cannot open message in CEAC NVC website

[Hilde 381]

11 hours ago, explora said:

Try all different browser. Once click on the message wait for awhile for it to load.

 

I tried different browsers and different computers. Nothing worked so I called NVC. Crazy to see that the initial post is from 2019 and this is still going on!

[user555 196]

I'm having the same issue. I tried Safari, Internet Explorer 11, and Chrome. I have three messages and none of them will load. There is a grey box that fades to white and then it disappears. My browsers meet all these requirements.

CEAC's only browser requirements:

1. Your browser must support 128-bit encryption.
2. JavaScript must be enabled.
3. Transport Layer Security (TLS) must be enabled.
4. This website will work with a variety of Internet browsers, but it is best supported by
    Internet Explorer 8.0 or higher.

[peterzeng 0]

No matter what, the message can't be open, come out always blank.

I tried all other explorer, wait for 30 mins,

 

[Chuckster 0]

I updated my Java and it worked! I had this same problem and got very frustrated. I tried opening in several browsers on two different computers with no luck. So, I tried updating Java on my PC with Microsoft Edge and it loaded the message (after about 10 seconds).

[John chang 0]

I have the same issue, I get the message DS260 Review note . but when i Click on the message i am not able to open the message. Please help. I clicked on the message at least 40 times  between android and windows 10 and waited as much as 2 minutes on one of the clicks.  I then tried my laptop with either firefox, Microsoft  edge, chrome, and even go into the settings of each to allow JAVASCRIPT but to no avail. 

[Hilde 381]

1 hour ago, John chang said:

I have the same issue, I get the message DS260 Review note . but when i Click on the message i am not able to open the message. Please help. I clicked on the message at least 40 times  between android and windows 10 and waited as much as 2 minutes on one of the clicks.  I then tried my laptop with either firefox, Microsoft  edge, chrome, and even go into the settings of each to allow JAVASCRIPT but to no avail. 

Call them and they will read you the message. 

Will be a long wait but you will get your answer.

[dksa 0]

I had the same problem trying to read messages on the website https://ceac.state.gov/IV. Tried variety of browsers and no luck. Letting the page load for more than a minute didn't work either because I noticed this error in the browser developer console:

Uncaught Sys.WebForms.PageRequestManagerTimeoutException: Sys.WebForms.PageRequestManagerTimeoutException: The server request timed out

I finally called their number (603) 334-0700 and waited an hour before the agent read me the messages.

[cbro 59]

WOW.  I am now having this issue, ridiculous they can't figure this out.

[cbro 59]

On 8/14/2020 at 9:48 AM, cbro said:

WOW.  I am now having this issue, ridiculous they can't figure this out.

Used a couple different PCs but it worked on one after a while of waiting and seems IE is the best for me to use.