N400 Online application status not submitted

[Thumps up 1]

How did you guys resolve this issue. My payment was taken out from my account however there is same message

Your application has not been submitted. Although we have received your payment, you or your representative needs to call USCIS at 1 (800) 375-5283 in order to finish submitting your application.

 

Status

We could not complete your submission

[HighSky 0]

Hi Thumps up, I also have the same issue. How did you resolve your issue ?

[Azzi 0]

On 10/27/2021 at 9:00 AM, HighSky said:

Hi Thumps up, I also have the same issue. How did you resolve your issue ?

Hi Highsky, 

 

I have the same issue, could someone please tell how to solve this issue 

[Azzi 0]

On 8/27/2019 at 9:51 PM, _kennydreadful said:

Can anyone help me what's wrong with my n400 status? Me and my wife both filed at the same day 8/19/19 after 24hrs her application is submitted and now she have her biometrics appointment schedule already..but in my case doesnt update at all.. this is the message that I got whenever I log in to my account. I tried calling them everyday but they cant do anything too they even transferred me to technical support and same thing. I really dont know what to do. payment is already posted on my bank.I dont have any receipt or case number..there is no way to edit the application or make a new n400 file because it gives me a message that I cant file a new n400 because i have an open case already.

Application for Naturalization

N-400

Your application has not been submitted. Although we have received your payment, you or your representative needs to call USCIS at 1 (800) 375-5283 in order to finish submitting your application.

 

Status

We could not complete your submission

Last updated

August 20, 2019

Hi Kennydreadful,

 

Is there any update on this. How did you solve this issue? Appreciate any suggestion 

[Azzi 0]

On 10/28/2019 at 9:42 PM, teskin123 said:

I'm having the same exact issue after applying yesterday. Has anyone been able to get past this?

 

I called USCIS today in the given number on the page. After 30 minutes of wait in the phone, the customer service person who picked up could not look up my case and assist me because my case wasn't showing up in their system. They reserved an immigration official phone appointment that had a 3 hour wait time. Once on the phone, she could not help either and had not seen such a situation before. She directed me to tech support, which also had a 2.5 hour wait time on the phone. They didn't know what was going on and opened a ticket with this issue but with indefinite timeline so who knows if they ever get back to me. 

Hi 

Has your case been resolved?

[Ramona Cristina 0]

On 8/27/2019 at 6:51 PM, _kennydreadful said:

Can anyone help me what's wrong with my n400 status? Me and my wife both filed at the same day 8/19/19 after 24hrs her application is submitted and now she have her biometrics appointment schedule already..but in my case doesnt update at all.. this is the message that I got whenever I log in to my account. I tried calling them everyday but they cant do anything too they even transferred me to technical support and same thing. I really dont know what to do. payment is already posted on my bank.I dont have any receipt or case number..there is no way to edit the application or make a new n400 file because it gives me a message that I cant file a new n400 because i have an open case already.

Application for Naturalization

N-400

Your application has not been submitted. Although we have received your payment, you or your representative needs to call USCIS at 1 (800) 375-5283 in order to finish submitting your application.

 

Status

We could not complete your submission

Last updated

August 20, 2019

We are in Octuber 2023 and this happened to me too is look like this problem is still not fixed. How long take you to see any changes to your process?

[Ramona Cristina 0]

On 8/27/2019 at 6:51 PM, _kennydreadful said:

 

We are in October 2023, and this happened to me too. It looks like this problem is still not fixed. How long will it take to see any changes in the process? I submitted my application. On September 28, 2023, on day 29, I received this message. It has been almost 2 weeks and I do not have any changes Nowbady from USCIS can help me. They just told me to wait around 30 days to see if there were any changes, but they didn't find anything about my submission, and I paid for it. Can someone help me? What should I do?

 

Application for Naturalization

N-400

Your application has not been submitted. Although we have received your payment, you or your representative needs to call USCIS at 1 (800) 375-5283 in order to finish submitting your application.

 

Status

We could not complete your submission

Last updated

September 29, 2023

We are in Octuber 2023 and this happened to me too is look like this problem is still not fixed. How long take you to see any changes to your process?

[Chancy 6,241]

*** Zombie thread from 2019 locked to further comment.  OP has not logged back in more than 3 years.  Please start a new thread if you have questions about your own case. ***