The embassy is unable to review uploaded documents due to technical issues

[Nill 9]

Hello everyone, I was requested to redo my medical and mail my passport with 2 photos to the embassy in Yerevan, Also they wanted me to upload W2 tax returns on the CEAC account, last week I submitted 2018 W2 on the ceac and I took an email back from the embassy that "Thank you for your follow up email, because of some technical issues we are unable to review documents that you have scanned in CEAC. As soon as we access  and review the newly uploaded documents you will be contacted and advised accordingly."  I am in Yerevan now and mailed my passport to the embassy on Monday, but still the issue for reviewing my uploaded documents exists after almost 10 days, and the embassy doesn't  make an alternative for us to just email or mail the documents instead of uploading them,

 

I wanted to know was anyone in this situation before ? I will appreciate any advice

[S&J2013 117]

3 hours ago, Nill said:

Hello everyone, I was requested to redo my medical and mail my passport with 2 photos to the embassy in Yerevan, Also they wanted me to upload W2 tax returns on the CEAC account, last week I submitted 2018 W2 on the ceac and I took an email back from the embassy that "Thank you for your follow up email, because of some technical issues we are unable to review documents that you have scanned in CEAC. As soon as we access  and review the newly uploaded documents you will be contacted and advised accordingly."  I am in Yerevan now and mailed my passport to the embassy on Monday, but still the issue for reviewing my uploaded documents exists after almost 10 days, and the embassy doesn't  make an alternative for us to just email or mail the documents instead of uploading them,

 

I wanted to know was anyone in this situation before ? I will appreciate any advice

You might be better off asking this question in the embassy specific forum for your country as someone may have had a similar issue with them already.