"Your request cannot be processed at this time." error from ceac.state.gov/iv after i enter my case#

[mex2lou 0]

Hi I recently got my welcome letter in the mail with my case number at the bottom for my wife's CR1. When I go to https://ceac.state.gov/IV and enter the case# then birthday and press continue the next page says "Your request cannot be processed at this time."

 

To make things worse i called the NVC and they said my number wasn't in the system or my number is wrong. 

 

Would really appreciate some help. 

 

 

The case number is CDJ2019197XXX

 

 

 

[Dualie 185]

I am guessing that the website is down for maintenance, or is having some sort of technical difficulties. I would just wait for a bit and try again.

Good luck!  

[marthaduran96 0]

cold you resolve the problem?

i received today the letter that i was selected but i have the same problem that you had.

 

Please help me

[onek 306]

2 hours ago, marthaduran96 said:

cold you resolve the problem?

i received today the letter that i was selected but i have the same problem that you had.

 

Please help me

Since multiple people are having the issue, the site must be having issues. Try back Monday hoping they resolve the issue by then

[tareksh 0]

me too facing same problem

[marthaduran96 0]

I called today to kcc office and they told me to wait and try to enter later. If not send an email with your confirmation case number , birthday, telling them what is happening.

email: KCCDV@state.gov

Edited June 9, 2020 by marthaduran96

[Newbie question 0]

@marthaduran96 @mex2lou hey, please i am facing this problem this year, could you solve this problem last year? was it a glitch and we should try in few weeks? thank you

[sarahydn 0]

1 hour ago, Newbie question said:

@marthaduran96 @mex2lou hey, please i am facing this problem this year, could you solve this problem last year? was it a glitch and we should try in few weeks? thank you

Hii. I have the same problem, right now. I hope that it is just a technical issue. 

[Newbie question 0]

It's working now , it must be a glitch earlier

[HOM 0]

Hey, facing the same problem. What did you do to make it work? 

[Newbie question 0]

Nothing special just used my laptop and i beleive it's because of high pressure on site 

You can keep trying

But while filling data keep saving every 5 minutes, because the website sometimes log off

[sarahydn 0]

19 minutes ago, Newbie question said:

Nothing special just used my laptop and i beleive it's because of high pressure on site 

You can keep trying

But while filling data keep saving every 5 minutes, because the website sometimes log off

Thanks for the information! But still not working. I'll try later. 

[sarahydn 0]

2 hours ago, HOM said:

Hey, facing the same problem. What did you do to make it work? 

Any update? Did it work? 

[HOM 0]

15 minutes ago, sarahydn said:

Any update? Did it work? 

Not yet, i guess i’ll have to try later in the day.

[Bouj 0]

Hi I’ve been encountering the same issue, the request could not be processed, still trying, any feedback will be appreciated.