JULY - AUGUST 2019 I-129F FILERS

[Angel52 67]

7 minutes ago, ECCK said:

Congratulations!!

Thank you

 

[FreyandRyan 330]

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

[Commish10 427]

2 minutes ago, FreyandRyan said:

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

They are probably just reading it from the same case status site we all access and know is defective. 

[FreyandRyan 330]

1 minute ago, Commish10 said:

They are probably just reading it from the same case status site we all access and know is defective. 

They definitely are and I'm not dealing with that anymore. I'm going to speak to someone who can actually see the case. 

 

From their site:

 

Tier 1 – Tier 1 is the first level of live assistance. Tier 1 staff members, who are contract employees, provide basic case-specific and general non-case-specific information. These responses follow a formatted script.

Tier 2 – If Tier 1 is unable to completely resolve an inquiry, the call may be transferred to the Tier 2 level of live assistance to be answered by a USCIS officer.

Callers may, at any time, request to have a call directed to a supervisor.

[Angel52 67]

8 minutes ago, FreyandRyan said:

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

Sorry to hear that. I hope you hear something soon...

3 minutes ago, Commish10 said:

They are probably just reading it from the same case status site we all access and know is defective. 

That may be correct...I havent had nothing updated yet...not even my app..Not the new or the old website... 

[Commish10 427]

3 minutes ago, FreyandRyan said:

They definitely are and I'm not dealing with that anymore. I'm going to speak to someone who can actually see the case. 

 

From their site:

 

Tier 1 – Tier 1 is the first level of live assistance. Tier 1 staff members, who are contract employees, provide basic case-specific and general non-case-specific information. These responses follow a formatted script.

Tier 2 – If Tier 1 is unable to completely resolve an inquiry, the call may be transferred to the Tier 2 level of live assistance to be answered by a USCIS officer.

Callers may, at any time, request to have a call directed to a supervisor.

You will probably have better luck with Tier 2 later in the week or non-peak hours. 

[FreyandRyan 330]

5 minutes ago, Commish10 said:

You will probably have better luck with Tier 2 later in the week or non-peak hours. 

Yeah I usually call Thursday or Friday and have no wait at all, but since we've hit past day 100 desperation has set in.

[Haydnator 274]

2 hours ago, Angel52 said:

Got mail....woot woot..approved on 31... So happy...All best guys hope u hear good news soon..

Congrats!

[EmChris 22]

26 minutes ago, FreyandRyan said:

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

Same thing. Just called now. And they told us exactly same. 

[Haydnator 274]

2 minutes ago, ChrisElma said:

Same thing. Just called now. And they told us exactly same. 

Yea, I'll try calling again at the end of the week if I don't get anything.

[J&S12 295]

2 hours ago, Angel52 said:

Got mail....woot woot..approved on 31... So happy...All best guys hope u hear good news soon..

Congratulations!!

[Greenbaum 12,259]

27 minutes ago, FreyandRyan said:

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

So did you ever convince them you want your NOA2 approval NOW? 

 

 

[zephypat 17]

43 minutes ago, FreyandRyan said:

Called again now. Nothing, just the same 5.5-7.5 months script. Told them that that wasn't true and people from July have been approved. They had literally no response to that just silence. I then asked to talk to a tier 2 officer and was told they're "too backed up" to escalate calls. I told them I don't care how long the hold wait is I'll wait, but they said they can't even put me on hold and I'd have to call back. Will call back later and start off by asking for a tier 2. I'm tired of being told the same lies that they're working on April right now.

Would you mind telling me how long did you wait on the line till someone picked up? We’ve never called the USCIS before but since for us it’s past our estimated time indicated on VJ, I think we should give them a call. 

[Angel52 67]

3 minutes ago, J&S12 said:

Congratulations!!

Thank you

[FreyandRyan 330]

Just now, zephypat said:

Would you mind telling me how long did you wait on the line till someone picked up? We’ve never called the USCIS before but since for us it’s past our estimated time indicated on VJ, I think we should give them a call. 

10-15 minute wait today. On Friday there is usually no wait.