Does USCIS have a feedback page? SO frustrated with how they handle things

[LorRie 37]

I understand why USCIS makes it so hard to connect to a real live person, and why customer service phone lines are always a half hour MINIMUM wait to speak to someone - to deter any questions to answer that can be found online. However, I've almost had it to about here with them. I've been more than patient as I understand these immigration things tend to take a while, and I have never been rude to anyone that works at these places or answers the phone calls. I respect the people in these immigration position and understand they are somewhat of an "authority" and have a tough job to do. That said, it does not give them the right to be rude to us.

I need to schedule an infopass appointment as I need an I-55 stamp very soon. There is no way to schedule this online (at least at our closest office) and the only way is to call USCIS hotline.

 

First call:
Called USCIS, explained my situation, and the officer said she'll put me in queue for someone to call me to schedule an infopass appt (or for them to call me and see if I qualify for one).
3 days later, a lady calls me and totally misdirected me to the wrong information without much of a chance to respond. I would have told her I'm actually further along the process than she thinks I am. She hangs up abruptly. As we all know, there is no number to call back to this specific person, each time you talk to someone it's with someone new. To get back to this "queue" you need to call USCIS again - wait up to an hour on the phone - repeat the story of your situation and what you need, and then have them put you in the "queue" for a call back.

Second call:

So I repeat this process of calling the USCIS office again, and this second USCIS officer says the previous person did not input correct information so that's why the lady who called me thought I hadn't done a certain step yet and directed me to find answers on the website. So that first call was a waste of time for EVERYONE involved just because one person made a mistake and didn't do her job right.
She places me in the "queue" for a second call back.

2 days later, a lady calls me and was verifying my personal information to make sure I am the applicant. I gave her my name/address/birthday as one does in these personal calls. Then, she asks for my social security number. KEEP IN MIND I'm a foreigner, not working yet as I hadn't gotten my green card yet, and did not grow up having to use social security number for anything - therefore I don't have this number memorized yet. I only remember the last 4 digits. I have my SSN card right in the envelope in front of me, was in a hurry trying to take it out so I could tell her the number and the lady yells and me and says "why don't you know your social security number?". My explanation would have taken a while and I had the information right in front of me and was about to give it to her but she yells at me once more and says "maam, I don't believe you are the applicant. Goodbye and have a nice day!" 

I was holding my phone, stunned, and not even given a chance to rectify the situation. She'd already hung up! She could have asked me more personal questions: Passport number, A#, whatever, and given me a chance to answer more questions to verify I was the applicant. No, I didn't even get the chance. 

This call was once again, a total waste of everyone's time.

IN TOTAL, I've spoken to 4 different USCIS people by now and don't know how many more I will have to speak with to get my resolution. 
It feels like they are making things hard on purpose so nobody gets their issues easily resolved.

 

Once again, I am left having to call the USCIS hotline - wait up to an hour for a live person - explain my situation - and then wait another 3 days for a callback. This time I will be sure to have my SSN memorized, but it'll probably be something else that they find fault with.

 

If this is how they answer and "resolve" all these phone calls, it is no wonder why the call volumes are high and will always be high - because nothing ever gets resolved and people are having to call back numerous times to get their problem solved. In both of these call backs they hung up abruptly without giving much of a chance to say anything. They are also somewhat impatient and expect you to speak their immigration lingo - yes, you better memorize and know what all the forms are called and what they are talking about. They get impatient and mean if you ask for a second to look up which form they are referring to. They'll say "you should already know if you've done the form". Don't they realize how many of these forms I've had to fill out since day 1 of the process? Not to mention that us normal folks aren't living and breathing in these forms everyday like they are. 

 

I'm not sure if anyone has faced with this type of frustrating service but seems like there is not much we can do because they are the authority and we're just applicants who are at their mercy. 😢
 
 

[little immigrant 801]

I don't have any advice other than keep trying and hang in there. I'm so sorry you're going through this. Hopefully the third try will be the charm. 

[Boiler 45,514]

Begs the question why you think you should be the odd one out to be treated differently, this is the Government you are dealing with,.

[LorRie 37]

Just now, Boiler said:

Begs the question why you think you should be the odd one out to be treated differently, this is the Government you are dealing with,.

Good point and good to know i'm not the only one they singled out. I suppose I was expecting to hear people had different experience and that I just happened to get the tougher officers. 

[Boiler 45,514]

Some people get lucky, but you called what is affectionately known as the Mis Information Line.

[KartineeKartoons 434]

21 minutes ago, Boiler said:

Some people get lucky, but you called what is affectionately known as the Mis Information Line.

Is I-55 same as I-552? 

 

[Boiler 45,514]

2 minutes ago, Kartinee23 said:

Is I-55 same as I-552? 

 

I have  not heard of either of those.

[LorRie 37]

8 minutes ago, Kartinee23 said:

Is I-55 same as I-552? 

 

I meant to say I-551 - honestly I didn't even know about this temporary stamp until I needed it. So excuse my mistake. Still learning all the immigration lingo. 

[KartineeKartoons 434]

11 minutes ago, LorRie said:

I meant to say I-551 - honestly I didn't even know about this temporary stamp until I needed it. So excuse my mistake. Still learning all the immigration lingo. 

Me too. But is I-551 same as I-552? Also, I thought that is stamped upon arrival? 

[LorRie 37]

4 minutes ago, Kartinee23 said:

Me too. But is I-551 same as I-552? Also, I thought that is stamped upon arrival? 

Mine is needed while waiting for the new GC to arrive.
Just applied for a replacement GC (USPS lost mine) and cannot wait a year to get it in the mail because of travel plans next month.
I've never heard of I-552 though.

Maybe I'll get the I-551 stamp again when I re-enter the country but I'm not sure how it all works as this will be my first out of country travel since I've started this whole process 2 years ago.
All I've heard is I need to get this stamp PRIOR to traveling out of the country and that the stamp serves somewhat as a temporary GC. 

[KartineeKartoons 434]

2 minutes ago, LorRie said:

Mine is needed while waiting for the new GC to arrive.
Just applied for a replacement GC (USPS lost mine) and cannot wait a year to get it in the mail because of travel plans next month.
I've never heard of I-552 though.

Maybe I'll get the I-551 stamp again when I re-enter the country but I'm not sure how it all works as this will be my first out of country travel since I've started this whole process 2 years ago.
All I've heard is I need to get this stamp PRIOR to traveling out of the country and that the stamp serves somewhat as a temporary GC. 

I-552 is also a stamp upon arrival and can be used as temporary GC and will be allowed to work. That is what I’ve been told.  Maybe I-552 is for spouse? And I-551 for fiance? Not sure. I’m curious. 😬

[Bajinga 136]

did you speak with a tier 2 officer. they have access to more information than tier 1 support which does not understand much and has never been helpful. tier 2 officers have been organized , respectful and partially helpful to me when i have called.

[KartineeKartoons 434]

14 minutes ago, Kartinee23 said:

I-552 is also a stamp upon arrival and can be used as temporary GC and will be allowed to work. That is what I’ve been told.  Maybe I-552 is for spouse? And I-551 for fiance? Not sure. I’m curious. 😬

I think I am wrong. We wait for people to correct me. 😬

[Ash.1101 1,756]

2 hours ago, Boiler said:

Begs the question why you think you should be the odd one out to be treated differently, this is the Government you are dealing with,.

This. Government is the worst when it comes to actually trying to talk to them.

It usually takes me 21 calls on average to get ahold of social security for my daughter. I usually use my cell phone and have one line on hold calling the number while actively calling the number. Half the time what happens is, it just says "All lines are busy, please try your call again later!". 

The guys on the phone have even apoligized and said they know people hate calling them because the waits so long and/or the phones don't answer.

[LorRie 37]

9 minutes ago, Ash. said:

This. Government is the worst when it comes to actually trying to talk to them.

It usually takes me 21 calls on average to get ahold of social security for my daughter. I usually use my cell phone and have one line on hold calling the number while actively calling the number. Half the time what happens is, it just says "All lines are busy, please try your call again later!". 

The guys on the phone have even apoligized and said they know people hate calling them because the waits so long and/or the phones don't answer.

You were lucky you got somewhat empathetic people on the other end apologizing. The people i've spoken to lately haven't shown much kindness! 
Wow, that is A LOT of phone calls!  
I will keep trying and patience is virtue.