DS-160 confirmation number invalid please help

[Ruca27 0]

Hi my Fiance and I have completed the DS-160 form. We have received an automated confirmation email from the embassy assigning us our case number. Once we complete the details needed through the website (usvisa-info.com) to schedule our k-1 visa interview, we receive an error message stating that this DS-160 number "has already been taken". We are eager to schedule our appointment but we cannot because of this error. We have contacted the embassy explaining what is happening here through email but we have not heard anything back. The strange thing is how this number can be already taken yet we were sent an automated email with this special number immediately after we completed the DS-160. Has anyone experienced this before? 

[payxibka 10,047]

13 minutes ago, Ruca27 said:

Hi my Fiance and I have completed the DS-160 form. We have received an automated confirmation email from the embassy assigning us our case number. Once we complete the details needed through the website (usvisa-info.com) to schedule our k-1 visa interview, we receive an error message stating that this DS-160 number "has already been taken". We are eager to schedule our appointment but we cannot because of this error. We have contacted the embassy explaining what is happening here through email but we have not heard anything back. The strange thing is how this number can be already taken yet we were sent an automated email with this special number immediately after we completed the DS-160. Has anyone experienced this before? 

What consulate?

[Allaboutwaiting 2,503]

 You can try filling another DS-160 and use the new code. 

[Ruca27 0]

5 hours ago, payxibka said:

What consulate?

Naples

[Ruca27 0]

5 hours ago, Allaboutwaiting said:

 You can try filling another DS-160 and use the new code. 

We were gonna do that but unsure if it may cause any issues 

[Allaboutwaiting 2,503]

9 hours ago, Ruca27 said:

We were gonna do that but unsure if it may cause any issues 

It shouldn't cause any issues. 😊

[TBoneTX 45,875]

Thread is moved from the IMBRA subforum to the Embassy/Consulate forum -- topic involves a DOS form.

[SPRF 5]

On 5/29/2019 at 5:17 AM, Ruca27 said:

We were gonna do that but unsure if it may cause any issues 

HI @Ruca27. Can you tell me how this was resolved? I'm currently having the same problem.

[SPRF 5]

For the record, it was necessary to contact the help email on the registration website. 

 

I highly recommend using the email instead of the phone-line, as the people on the phone line were completely useless. They insisted that the only solution was to re-do the DS-160, which turned out to be completely not true.

 

Email the website if you have the same problem and insist on having the problem forwarded to their technical team. You should inform your embassy too. Don't worry if it happens. There's nothing wrong with your application. It is an error on the website.

[Zedaej 0]

Hey guys, sorry if this is a necro but I'm having this same problem right now and it's rather distressing;

 

@SPRF How long did it take for this issue to get resolved for you, may I ask?

[SPRF 5]

41 minutes ago, Zedaej said:

Hey guys, sorry if this is a necro but I'm having this same problem right now and it's rather distressing;

 

@SPRF How long did it take for this issue to get resolved for you, may I ask?

It took a day or two for it to be escalated to the technical team. Once the technical team got in touch to ask for my case number and other details it was resolved in about another days time.

[Zedaej 0]

Hi again all, please delete/move if not relevant/important - I didn't know if this was worth including here or making a new thread on or such, but I figured I'd provide my account of how the "DS160 number has already been used" issue proceeded for me. It took around ten days (Only six of which were business days, however) for this issue to be resolved; timeline included below:

 

18th Oct (Friday) - Issue occurred. usvisa-info.com website reports "DS160 number has already been taken" upon New Applicant form completion. E-mailed support e-mails and called the support desk for assistance.

 

21st Oct (Monday) - Automated response e-mail stated "Unfortunately, sometimes applicants make an error when entering their DS-160 confirmation number. This usually occurs with the letter "I" and numeral 1 or the letter "O" and numeral 0." and requests a copy of my DS-160 Confirmation Form. Immediately provided the requested information and assured them a typo was not the problem.

 

24th Oct (Thursday) - Received several e-mails in which I seemed to be CC'd, looked to be the support team communicating the problem to the technical team and requesting they assist me. A final e-mail confirmed that the issue had been escalated.

 

28th Oct (Monday) - A final e-mail from the support team: "The DS-160 number is now available for you to use. Please continue with your visa application process." Was able to proceed past the previously bugged form on usvisa-info.com using the same DS-160 number I was originally provided.

 

The telephone support team advised me to fill out an additional DS-160 to attain a different -160 number when I rang them on the 18th. Though this wasn't necessary, I made sure to clarify with them wether or not it would cause issues with follow up paperwork, and was assured it wouldn't. Wether you want to pursue the tech-support avenue or simply acquire a different number and proceed is up to you, but it seems to me that it would have been quicker to have just filled out the DS-160 again if that's what you want to do. (It was a nightmare trying to fill out that form before it timed out, so I didn't feel like doing it again - and I also wanted to do everything by the book so I preferred to pursue technical support)

 

Hope this provides some clarification and relief for anyone currently sitting through this tech glitch. Good luck!